Please find attached the new Water Tariff and Order Number 2685 for your viewing:
Water Tariff No. 4 – 2026-06-11
Thank you.
General
Water Line Fix Again Continued
This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will once again continue into tomorrow.
The main has been located and crews are now digging along its path to locate the leak.
As previously stated:
Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.
The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.
Further updates will be provided by the end of tomorrow.
Thank you.
Water Line Fix Continued
This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will continue into tomorrow.
The main is deeper than anticipated and is requiring further digging.
Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.
The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.
Further updates will be provided by the end of tomorrow.
Thank you.
Seasonal Water Restrictions
Hemlock Water System
Date Issued: April 28, 2026
Stage 2 Water Restrictions Notice
Stage 2 Water Restrictions will be in effect in Hemlock Valley from May 5 to October 15, 2026.
With a forecasted hot and dry summer ahead, these restrictions are being implemented to help conserve water for essential uses such as drinking, cooking, and cleaning.
Not Allowed
- Watering lawns at any time (by hand or sprinkler)
- Filling or topping up decorative water features
- Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless required for health and safety reasons
Allowed
- Watering trees, shrubs, and flowers (not lawns) using sprinklers between 5:00 AM and 9:00 AM on any day
- Watering trees, shrubs, and flowers (not lawns) by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time
Hemlock Utility Services Ltd. will continue to monitor conditions, and further restrictions may be introduced at any time, if necessary.
Please share this notice with your tenants, if applicable.
Failure to comply with these restrictions may result in fines.
Thank you for doing your part to conserve water.
Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com
Emergency Contact:
Phone: 604-314-7852
Power Outage March 11th, 2026 – Update
This is to update the community that BC Hydro is getting closer to restoring power to the mountain, although there is still no estimate available for this.
It would appear that there is only one problem area left to repair, although BC Hydro’s site does not specify this. For those keeping up with BC Hydro’s live updates from their Outage map, you would have seen that the crew was temporarily suspended, but a new crew has been assigned and is projected to arrive to the site around 11 am today.
With this in mind, it is our sincere hope that they are able to return power sometime today.
Thank you.
** UPDATE ** as of 12:11 pm
Crews have now arrived and the estimated time on has been projected for 5 pm today.
Boil Water Advisory Lifted – Hemlock Valley Water System
Hemlock Valley Water System
Date Issued: February 23th, 2026
The Boil Water Advisory issued on February 14th, 2026 for the Hemlock Valley Water System has been lifted effective immediately.
Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.
The cause of the distribution pumps alarm has been determined, and the system has been adjusted accordingly to prevent an issue like this from happening again.
Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.
Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.
If you have any questions or concerns, please contact:
Hemlock Utility Services at info@hemlockvalleyutilities.com
In case of emergencies, please contact:
Hemlock Utility Services Emergency Phone at 604-314-7852
Boil Water Advisory Lifted – Hemlock Valley Water System
Hemlock Valley Water System
Date Issued: February 10th, 2026
The Boil Water Advisory issued on February 6th, 2026 for the Hemlock Valley water system has been lifted effective immediately.
Two consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.
Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.
Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.
If you have any questions or concerns, please contact:
Hemlock Utility Services at info@hemlockvalleyutilities.com
In case of emergencies, please contact:
Hemlock Utility Services Emergency Phone at 604-314-7852
Water Main Fix – Completed
We are happy to announce that our team found a way to complete the work without water service interruption to any residents and that the repair to the drinking water main on Snowflake Crescent has now completed.
As well, we will be conducting extra sampling on the water in the area affected simply as a precaution. Our chlorine residual from our drinking water plant remains at good levels, keeping the water clean as it moves through the distribution pipes. As always, we are working closely with Fraser Health in the monitoring of our drinking water and distribution.
Thank you.
Water Main Fix
As some residents may already know, there is a water main break on Snowflake Crescent.
This is being fixed today and while we hope to isolate the affected pipe, this may not be possible and we may need to shutdown the whole of the drinking water system for a portion of the day. We will take every measure to avoid this inconvenience, if possible.
In the event that we are able to isolate the affected pipe, the homes that will temporarily lose access to drinking water will be limited to all residents on Snowflake Crescent.
Work on the repair will take place within the next hour.
We apologize for any inconvenience and for the short notice. Our crew will strive to complete the work as quickly as possible to minimize impact on residents.
Thank you for your patience and understanding at this time.
Operations Update
Hemlock Valley Utilities has been working diligently over the past months to improve our systems, personnel, and reporting processes. The entire utility team has been completely revamped, with operators now trained and certified under EOCP standards. A Class IV EOCP-certified operator with decades of combined team experience now leads the wastewater treatment program.
We have come to understand that there has been a lack of communication between Hemlock Valley Utilities and the community in the past. Our new team seeks to remediate this issue by sharing not just emergency notifications, but also non-emergency updates on any improvements made or issues faced by our systems. It’s important that residents are given the chance to celebrate the positive developments too, rather than only receiving word when things have gone wrong.
We are actively making significant investments in our team and infrastructure to ensure our systems meet and exceed our permit standards. In the past two months alone, this has included a new pump in our lift station, a new flow meter for treatment operations, and repairs on multiple points in our discharge force main. This next month, a new fence for our treatment lagoons will also be installed.
Many more improvements are in the planning stages, with no issue too big or too small to consider. Moving forward, new maintenance plans are being drawn up to improve the reliability of our equipment all year round and to ensure that every step of the process is maintained in good working condition.
Our team reports regularly to Fraser Health, the FVRD, the Ministry of Environment, and Provincial and Federal regulators to ensure our systems and practices meet the highest standards.
We will remain diligent in our testing, treatment, and reporting as we continue to improve and update our infrastructure.
Thank you for your understanding as we move forward with accountability, stewardship, and transparency at the core of our operations.
