General

BOIL WATER ADVISORY – Effective Immediately

Posted on by Johanne Dyck

DECEMBER 10, 2022 BOIL WATER ADVISORY

EFFECTIVE IMMEDIATELY

Please be advised that Hemlock Valley Utilities is working on locating a water main break in the Village and are required to issue a boil water advisory until the location of the leak has been identified.

Boil Water Notices have been placed on homes throughout the village. Please make sure that renters and guests in your cabins are aware of the boil water notice. Please post it in a visible area inside rental suites.

BOIL WATER NOTICE

Warning: Boil or Otherwise Treat Your Water Before Using

WHAT SHOULD I DO?

  • Do not Drink the water without Boiling it first or otherwise treating the water.
  • Boil water for 1 minute (rolling boil). Preferably use a Kettle so as to reduce the risk of burns. Let it COOL before using.
  • You can choose to use Bottled Water
  • Boiled or bottled water should be used for DRINKING, COOKING, BRUSHING TEETH, WASHING READY TO EAT FOODS & WASHING DISHES.
  • Store treated water in sanitary containers & keep refrigerated

OTHER METHODS OF TREATING YOUR WATER

Note: Brita Water Filters will NOT provide treatment for microbes

What Happened? What is being done?
We are working with the Fraser Health Authority to investigate/resolve this issue. We are currently monitoring the system hourly and assessing the quality and levels.

We will inform you when the problem has been corrected and tests show no bacteria, and you no longer need to boil your water.

If you have any further concerns or comments, you can contact David Fowler, Health inspector at Fraser Health david.fowler@fraserhealth.ca

This notice is being sent to you by Hemlock Valley Utilities.

 

EMERGENCY WATER SHUT OFF – REPAIRS REQUIRED – Affecting Entire Village and Resort

Posted on by Johanne Dyck

***UPDATE***

Wednesday, August 31 – 2:00PM

Crews have reported that repairs to the water main will be complete by 3pm. Once repairs are complete, the system will need to be recharged and can take up to 3-4hrs before services are fully restored. The expected time for water services to be fully restored is between 6-7pm.

Wednesday, August 31 – 1:15PM

A water main has ruptured during the course of routine maintenance work causing interruption to services affecting the entire village and resort. Crews are onsite and working at restoring services.

Updates will be posted as soon as crews are able to provide more information.

 

WATER RESTRICTION – JULY 27, 2022

Posted on by Johanne Dyck

WATER RESTRICTION IN EFFECT FOR HEMLOCK VALLEY EFFECTIVE JULY 27, 2022

Emergency water use restrictions are now in effect and apply to all users of the Hemlock Valley water system.

Until further notice, the following water uses are prohibited:

  1. Lawn watering or irrigation
  2. Filling of swimming pools and hot tubs
  3. Washing vehicles or building exteriors by pressure washer or hose.

There are many ways to conserve water:

  • Taking short showers and install water saver heads
  • Turn off tap when brushing teeth or shaving
  • Use a timer on taps. This will ensure taps are not left running accidentally
  • Only water when plants need moisture or stick to watering times early in the morning or later in the evening
  • Check your property for any leaks and dripping taps, and make sure all taps are properly turned off.

On behalf of the Hemlock Valley Utilities Team – Thank you for your patience and understanding.

 

British Columbia Utilities Commission Project No. 1599225 – Final Order with Reasons G-195-22

Posted on by Johanne Dyck

Hemlock Valley Electrical Services Limited – Investigation into the Safety and Reliability of Hemlock Utility Services

Project No. 1599225 – Final Order with Reasons G-195-22

On June 30, 2021, the British Columbia Utilities Commission (BCUC) initiated an Investigation into the Safety and
Reliability of Hemlock Utility Services Ltd.

Final Order can be reviewed in the following document: G-195-22-Hemlock-Safety-Reliability-Final-Reasons

British Columbia Utilities Commission Order G-12-22

Posted on by Johanne Dyck

Investigation Into Safety and Reliability – Ammended Regulatory Timetable and Workshop Information, and Web-based Workshop Transcripts

As part of The British Columbia Utilities Commission’s (BCUC) investigation into the safety and reliability of Hemlock Utility Services Ltd.’s electrical distribution system and system assets, as well as its customer service-related issues, BCUC hosted a web-based workshop on Thursday, January 13, 2023.

For more details, please read the following documents:

A-7-G-12-22-Amended-Timetable

WEB-BASED WORKSHOP TRANSCRIPTS

Investigation Into Safety and Reliability

Posted on by Johanne Dyck

Investigation Into Safety and Reliability – Ammended Regulatory Timetable and Workshop Information

As part of The British Columbia Utilities Commission’s (BCUC) investigation into the safety and reliability of Hemlock Utility Services Ltd.’s electrical distribution system and system assets, as well as its customer service-related issues, BCUC will be hosting a web-based workshop on Thursday, January 13, 2023.

For more details, please read the following documents:

A-6-G-361-21-Timetable-Workshop-Information

Investigation into Safety and Reliability

Posted on by Johanne Dyck

Investigation Into Safety and Reliability – We want to hear from you!

The British Columbia Utilities Commission (BCUC) is conducting a hearing to fully assess the safety and reliability of Hemlock Utility Services Ltd.’s (Hemlock) electrical distribution system and system assets, as well as its customer service-related issues.

For more details, please read the following documents:

Investigation into Safety and Reliability – BCUC Order G-239-21 -2021-08-10-Public-Notice

Investigation into Safety and Reliability – BCUC Order G-239-21-A-3-G-239-21-Amended-Timetable