Please see link below for the Annual 2025 Water System Report.
General
Important Notice Sanitary Sewer Smoke Testing
Hemlock Utility Services Ltd.
Hemlock Valley, BC
IMPORTANT Public Notice
Sanitary Sewer System Smoke Testing Program
Preventing Smoke and Sewer Gases From Entering Your Home or Business
Starting on July 20th, 2026, Hemlock Utility Services will be performing smoke testing of the sanitary sewer systems within the Hemlock Valley community. Additional notices will be delivered 2 weeks and a few days before the smoke testing begins.
By introducing a harmless smoke into the sewers, crews can identify areas of leaks or cross-connections where rainwater or other surface drainage may enter the sanitary sewer system. By eliminating these sources of unnecessary inflow into the system, sanitary sewer overflows can be eliminated reducing the impact to the environment, all while saving significant costs in sewer operations and maintenance. During the brief test procedure, you may expect to see small volumes of test smoke coming from neighbouring roof vents or system manholes, etc. The smoke should not enter your home or place of business.
To help prevent smoke from entering your residence or business…please pour 1 to 2 litres of water into basement floor drains, hot water tank drains, sink drains, bathtub drains, shower drains and any other water drains anywhere in your home or business. This should seal them off. It is a good idea to do this periodically to make sure sewer gases cannot get inside the home or business.
If during the test, smoke does enter your home or business, please contact Hemlock Utility Services – Emergency Phone (604) 314-7852.
If you have any questions regarding the testing, you are welcome to contact the Hemlock Utility Services at info@hemlockvalleyutilities.com.
Thank you for your cooperation.
Hemlock Utility Services – Contact Information
info@hemlockvalleyutilities.com
Emergency Phone (604) 314-7852
Updated Water Tariff and Order
Please find attached the new Water Tariff and Order Number 2685 for your viewing:
Water Tariff No. 4 – 2026-06-11
Thank you.
Water Line Fix Again Continued
This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will once again continue into tomorrow.
The main has been located and crews are now digging along its path to locate the leak.
As previously stated:
Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.
The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.
Further updates will be provided by the end of tomorrow.
Thank you.
Water Line Fix Continued
This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will continue into tomorrow.
The main is deeper than anticipated and is requiring further digging.
Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.
The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.
Further updates will be provided by the end of tomorrow.
Thank you.
Seasonal Water Restrictions
Hemlock Water System
Date Issued: April 28, 2026
Stage 2 Water Restrictions Notice
Stage 2 Water Restrictions will be in effect in Hemlock Valley from May 5 to October 15, 2026.
With a forecasted hot and dry summer ahead, these restrictions are being implemented to help conserve water for essential uses such as drinking, cooking, and cleaning.
Not Allowed
- Watering lawns at any time (by hand or sprinkler)
- Filling or topping up decorative water features
- Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless required for health and safety reasons
Allowed
- Watering trees, shrubs, and flowers (not lawns) using sprinklers between 5:00 AM and 9:00 AM on any day
- Watering trees, shrubs, and flowers (not lawns) by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time
Hemlock Utility Services Ltd. will continue to monitor conditions, and further restrictions may be introduced at any time, if necessary.
Please share this notice with your tenants, if applicable.
Failure to comply with these restrictions may result in fines.
Thank you for doing your part to conserve water.
Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com
Emergency Contact:
Phone: 604-314-7852
Power Outage March 11th, 2026 – Update
This is to update the community that BC Hydro is getting closer to restoring power to the mountain, although there is still no estimate available for this.
It would appear that there is only one problem area left to repair, although BC Hydro’s site does not specify this. For those keeping up with BC Hydro’s live updates from their Outage map, you would have seen that the crew was temporarily suspended, but a new crew has been assigned and is projected to arrive to the site around 11 am today.
With this in mind, it is our sincere hope that they are able to return power sometime today.
Thank you.
** UPDATE ** as of 12:11 pm
Crews have now arrived and the estimated time on has been projected for 5 pm today.
Boil Water Advisory Lifted – Hemlock Valley Water System
Hemlock Valley Water System
Date Issued: February 23th, 2026
The Boil Water Advisory issued on February 14th, 2026 for the Hemlock Valley Water System has been lifted effective immediately.
Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.
The cause of the distribution pumps alarm has been determined, and the system has been adjusted accordingly to prevent an issue like this from happening again.
Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.
Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.
If you have any questions or concerns, please contact:
Hemlock Utility Services at info@hemlockvalleyutilities.com
In case of emergencies, please contact:
Hemlock Utility Services Emergency Phone at 604-314-7852
Boil Water Advisory Lifted – Hemlock Valley Water System
Hemlock Valley Water System
Date Issued: February 10th, 2026
The Boil Water Advisory issued on February 6th, 2026 for the Hemlock Valley water system has been lifted effective immediately.
Two consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.
Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.
Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.
If you have any questions or concerns, please contact:
Hemlock Utility Services at info@hemlockvalleyutilities.com
In case of emergencies, please contact:
Hemlock Utility Services Emergency Phone at 604-314-7852
Water Main Fix – Completed
We are happy to announce that our team found a way to complete the work without water service interruption to any residents and that the repair to the drinking water main on Snowflake Crescent has now completed.
As well, we will be conducting extra sampling on the water in the area affected simply as a precaution. Our chlorine residual from our drinking water plant remains at good levels, keeping the water clean as it moves through the distribution pipes. As always, we are working closely with Fraser Health in the monitoring of our drinking water and distribution.
Thank you.
