interruptions

Water Leak Repair Completed – Edelweiss Drive

Posted on by Nicholas McDermott

Water Leak Repair Completed – Edelweiss Drive
September 30, 2026

The water leak repair on Edelweiss Drive has been completed, and normal water service has been restored.

No water-quality advisory is in effect at this time. Hemlock Utility Services will continue monitoring the system following the repair.

Some residents may temporarily experience air in their plumbing or minor water discolouration as the system stabilizes. If this occurs, run a cold-water tap for several minutes until the water clears. If the issue continues, please contact Hemlock Utility Services.

For urgent water-service concerns, including a loss of water, a major leak, or persistent water-quality concerns, please call our emergency line at 604-314-7852.

Thank you for your patience and understanding while this necessary repair was completed.

Community Water Update: Stage 2 Water Restrictions Now in Effect

Posted on by Christina Strauss

Stage 2 Water Restrictions will be in effect in Hemlock Valley from Sep 25 to October 31, 2026.

Although cooler fall weather typically reduces outdoor water demand, Stage 2 restrictions remain in effect to protect the water supply and ensure sufficient water is available for essential uses such as drinking, cooking, and cleaning.

Not Allowed
  • Watering lawns at any time (by hand or sprinkler)
  • Filling or topping up decorative water features
  • Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless required for health and safety reasons
Allowed
  • Watering trees, shrubs, and flowers (not lawns) using sprinklers between 5:00 AM and 9:00 AM on any day
  • Watering trees, shrubs, and flowers (not lawns) by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time
  • Topping up or filling pools and hot tubs
Hemlock Utility Services Ltd. will continue to monitor conditions and may modify or rescind restrictions as necessary.
Please share this notice with your tenants, if applicable.
Failure to comply with these restrictions may result in fines.
Thank you for doing your part to conserve water.
Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com
Emergency Contact:
Phone: 604-314-7852

Community Water Update: Stage 4 Water Restrictions Remain in Effect

Posted on by Krystal Behnke

The Hemlock Valley community remains under Stage 4 Water Restrictions, and we are asking all residents and property owners to do everything possible to reduce water consumption at this time.

Our surface water reservoir is currently at a critically low level. Conserving water is essential to helping extend the available supply and maintaining water service for the community.

The attached photo provides a current view of reservoir conditions and highlights the ongoing challenges we are facing. We recognize the effort many residents have already made to reduce water use, and we thank everyone for their continued cooperation.

We encourage all residents to:

  • Limit water use to essential needs only.

  • Avoid all outdoor water use.

  • Check for leaks and repair them promptly.

  • Look for additional opportunities to reduce household water consumption.

  • Residents inform all your tenants and any visitors.

Conservation by every household can make a meaningful difference during this critical period.

We will continue to monitor reservoir conditions closely and provide updates as the situation evolves. Thank you for your understanding, cooperation, and commitment to helping protect our community’s water supply.

 

BC Hydro Power Outage

Posted on by Krystal Behnke

 

Please be advised that, as of 12:06 PM, BC Hydro is currently experiencing a power outage affecting our area. At this time, there is no estimated time for power restoration.

We will provide updates as more information becomes available.

 

Planned Power Outages for June 24 & 25

Posted on by Krystal Behnke

 

We will have a controlled power outage on Wednesday June 24th and on Thursday June 25th, from approximately 8 am to 5 pm.

This is to safely allow oil sampling to be done on our equipment as part of regular maintenance. Our team will strive to complete this work as quickly and efficiently as possible.

Before the outage begins, turn off electric heaters, major appliances, and unplug sensitive electronics to protect them from damage. If you rely on electric medical equipment or access doors, have a plan to maintain use.

Thank you.

 

Planned Power Outage for May 20

Posted on by Krystal Behnke

 

BC Hydro will have a controlled power outage on Wednesday May 20th, from approximately 10 am to 4 pm, which will affect our area.

BC Hydro crews will be performing equipment maintenance during this time.

Before the outage begins, turn off electric heaters, major appliances, and unplug sensitive electronics to protect them from damage. If you rely on electric medical equipment or access doors, have a plan to maintain use.

For live updates on the day of the outage, please visit BC Hydro’s outage map.

Thank you.

 

Power Outage Update

Posted on by Krystal Behnke

 

As of approximately 7:30 pm yesterday, crews on the ground returned power. This outage was due to old high-voltage elbow giving out within a high voltage vault and was unrelated to the fix happening on the Subdivision 4 water distribution line leak. To resolve the problem, the affected part was replaced.

In lieu of of this discovery, we will be planning a major inspection for all other transformers within our infrastructure to prevent similar happenings in the future.

On a separate note, we may have to induce a controlled power outage today to safely continue work on the Subdivision 4 water distribution line leak. A high-voltage vault is in close proximity to the leak, resulting in the fix taking more time than originally estimated.

If a temporary controlled power outage is found to be necessary, we will send out further updates to the community before it is put into place.

Thank you.

 

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott
Hemlock Valley Water System
Date Issued: April 9th, 2026

The Boil Water Advisory issued on March 14th, 2026, for the Hemlock Valley Water System has been lifted effective immediately.

 

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli. The free chlorine residual has returned to consistent levels, and turbidity remains low.

 

Additional investigations will be conducted over the spring and summer to ensure an adequate supply of potable water during periods of high demand.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly and safely as possible, and we appreciate the community’s patience and understanding during the advisory.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

 

Boil Water Advisory Update – Hemlock Valley

Posted on by Nicholas McDermott

Boil Water Advisory Update – Hemlock Valley

April 6th, 2026

Hemlock Utility Services continues to actively manage the current boil water advisory.

Additional measures have been implemented, including increased free chlorine residual monitoring throughout the distribution system and increased bacteriological sampling within the community.

Free chlorine residual levels have been increased since the pressure loss on March 14th and are consistently maintained within the system. Recent bacteriological sampling results have all returned negative, which is a positive indication.

We are working closely to ensure all regulatory requirements are met and will only lift the advisory once it is confirmed that it is safe to do so. We will be meeting with our Environmental Health Officer from Fraser Health Authority this week to discuss the advisory and next steps.

We understand the inconvenience this has caused and appreciate the community’s patience and cooperation.

Further updates will be provided as they become available. At this time, the Boil Water Advisory remains in place.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852