As some residents may already know, there is a water main break on Snowflake Crescent.

This is being fixed today and while we hope to isolate the affected pipe, this may not be possible and we may need to shutdown the whole of the drinking water system for a portion of the day. We will take every measure to avoid this inconvenience, if possible.

In the event that we are able to isolate the affected pipe, the homes that will temporarily lose access to drinking water will be limited to all residents on Snowflake Crescent.

Work on the repair will take place within the next hour.

We apologize for any inconvenience and for the short notice. Our crew will strive to complete the work as quickly as possible to minimize impact on residents.

 

Thank you for your patience and understanding at this time.

 

 

This notification is to inform you that community-wide hydrant flushing will be taking place from Dec 9^th to Dec 12^th (Tuesday – Friday), between the hours of 9 am to 4 pm.

Please do not use water in your homes for this short time period, as using the water during flushing may cause poor aesthetic quality water to enter your home. E.g. silt, colouration, etc. While this water is not harmful to your health, it is an unpleasant and avoidable circumstance in regards to water taste / use.

This is a planned annual maintenance procedure to maintain the good working condition of our drinking water distribution line.

 

Annual hydrant flushing is necessary to clear out the sediment and debris that naturally builds up in water distribution pipes over time. This is accomplished by strategically manipulating fire hydrants and valves to force water at high velocities through the system from previously flushed sections of pipe.

Flushing helps to improve water quality and increases the life of system components such as pressure reducing valves and line valves. Flushing also helps to identify weak or problem areas in the system, which can help avoid costly repairs.

 

After flushing in your neighborhood, you may experience a short and temporary period of low water pressure and/or discolored water. Although the water may appear, taste, or smell unpleasant, it is only an unfortunate aesthetic quality and is not harmful to human health. This is caused by the stirring up of organic particles and poses no threat. We maintain a chlorine residual in our systems that kills and inactivates any pathogens, as per regulation, keeping our water safe to drink.

If discoloration does occur, it can be remediated by running a cold water tap nearest to where the water line enters your home until the water runs clear. As well, tap or jug filters are also effective in helping remove the colour.

 

When it comes to the quality of the water as it pertains to human health, staff regularly sample water from the distribution system to ensure that water is safe for human consumption. This sampling practice is regulated by and reported to Fraser Health.

 

Thank you for your patience at this time, as we understand the great inconvenience this poses for homeowners and visitors alike. With ski season upon us, it’s important to complete this maintenance ahead of the busy season. Our team will strive to complete the procedure as quickly as possible to minimize the impact on residents.

 

The day of the flushes, we will send an email out to inform you that we will be starting the flush within a half hour, as well as an email to inform you that the flushing for the day has completed.

 

Thank you very much for bearing with us through this procedure as we strive to improve our infrastructure and systems.

 

If you have any questions or concerns, do not hesitate to reach out to us at info@hemlockvalleyutilities.com.

If you need to reach us more immediately, call us at the emergency line at (604) 314 – 7852.

 

Due to recent concerns brought forward by homeowners, a third-party testing facility conducted a series of tests on the drinking water conditions in the resort area.

We are pleased to confirm that all tests have come back clear—there are no issues with the condition of the drinking water.

The test results have also been reviewed by FVRD Health Inspectors, who are in agreement with the findings.

We appreciate the community’s diligence and will continue to prioritize transparency and water safety at Hemlock Valley.

To Hemlock Utilities Customers

Please be aware that effective October 10^th, 2023 at 10:30am Fraser Health has authorized the lifting of the Boil Water Advisory for Hemlock Valley.  It is recommended that you run any faucet used for drinking water for up to 2-3 minutes before using for drinking.

We are also happy to report that the water levels in our reservoir have been holding near the top of the reservoir.  Therefore, we are lifting the Water Restrictions.  We ask that everyone please still respect that we are located at the top of a hill that we have limited water resources.  The team will be watching levels and may reinstate the restrictions if necessary.

An update on the well project.  The volume test has been completed, confirming the well should be a reliable source of water that can assist in supplying water to the village.  Engineering, licensing and permits are in process.

 

Thank you for your support,

Your Hemlock Utilities Team

To: All residents and visitors of Hemlock Valley

UPDATE: WATER RESTRICTIONS FOR HEMLOCK VALLEY

Thank you to everyone who has restricted their water use, canceled or limited their visits to our community, cancelled short term-rentals, and have helped our team in finding leaks.  Your efforts, along with the changing weather have made a significant impact that is allowing us to relax some of the water restrictions.  Our Balancing Tank has now been refilled and the water plant has been running 24 hours a day for the last 72 hours and the reservoir is currently holding volume.

A special thank you goes out to the residents who have brought suspected leaks to the attention of our team.  If you see water flowing where you don’t believe it should be, please leave a message on our Utilities Emergency Line at 604-314-7852 so our team can investigate.

We are lifting the request for people to avoid visiting Hemlock Valley, however Water restrictions remain in effect, please still only use for responsible personal use.   A SIGNIFICANT USE OF WATER MAY RESULT IN THE RETURN TO ROLLING OUTAGES.

Water Restrictions:

1. Limit Showers to 5 minutes or less
2. Absolutely no filling or adding water to Hot tubs, Pools or Fountains
3. Absolutely not watering of outdoor plants or lawns
4. Absolutely no washing/pressure washing of vehicles, structures, roads or buildings

BOIL WATER ADVISORY REMAINS IN EFFECT

Please be aware that the boil water advisory will remain in effect until we have had at least 2 weeks of consistent water supply

Warning: Boil or Otherwise Treat Your Water Before Using

WHAT SHOULD I DO?

1. Do not Drink the water without Boiling it first or otherwise treating the water.
2. Boil water for 1 minute (rolling boil). Preferably use a Kettle so as to reduce the risk of burns. Let it COOL before using.
3. You can choose to use Bottled Water
4. Boiled or bottled water should be used for DRINKING, COOKING, BRUSHING TEETH, WASHING READY TO EAT FOODS & WASHING DISHES.
5. Store treated water in sanitary containers & keep refrigerated

Note: Brita Water Filters will NOT provide treatment for microbes

On behalf of the Hemlock Valley Utilities Team – Thank you for your continued cooperation and understanding.