EMERGENCY WATER SHUT OFF – REPAIRS REQUIRED – Affecting Entire Village and Resort


Wednesday, August 31 – 2:00PM

Crews have reported that repairs to the water main will be complete by 3pm. Once repairs are complete, the system will need to be recharged and can take up to 3-4hrs before services are fully restored. The expected time for water services to be fully restored is between 6-7pm.

Wednesday, August 31 – 1:15PM

A water main has ruptured during the course of routine maintenance work causing interruption to services affecting the entire village and resort. Crews are onsite and working at restoring services.

Updates will be posted as soon as crews are able to provide more information.


Water Interruption – SUB 4A ONLY – August 15th to 19th

Please be advised that there will be interruptions in service to Subdivision 4A affecting homes along Laurel Road and SMR Works Yard throughout the week of August 15th to 19th. Interruption in service will last all day on Monday August 15th, from 7am to 3pm, and will be intermittent between the hours of 7am to 3pm Tuesday, August 16 to Friday, August 19th. The interruption is required to upgrade hydrants in the area.

Thank you for your patience and understanding,

The Hemlock Utilities Team



Emergency water use restrictions are now in effect and apply to all users of the Hemlock Valley water system.

Until further notice, the following water uses are prohibited:

  1. Lawn watering or irrigation
  2. Filling of swimming pools and hot tubs
  3. Washing vehicles or building exteriors by pressure washer or hose.

There are many ways to conserve water:

  • Taking short showers and install water saver heads
  • Turn off tap when brushing teeth or shaving
  • Use a timer on taps. This will ensure taps are not left running accidentally
  • Only water when plants need moisture or stick to watering times early in the morning or later in the evening
  • Check your property for any leaks and dripping taps, and make sure all taps are properly turned off.

On behalf of the Hemlock Valley Utilities Team – Thank you for your patience and understanding.


WATER ADVISORY – Sakwi Creek Road

Please be advised that the Hemlock Valley Utilities Team responded to Sakwi Creek Road for an emergency repair to a water main break. The repair required a brief interruption to service however water has since been restored. Residents living on Sakwi may notice a slight discoloration in their water, if so you should run your taps for up to 15 minutes until water begins to run clear again.

Again, the interruption in service affects properties on Sakwi Creek Road only.

We apologize for any inconvenience and thank you for your understanding.



The Hemlock Valley Utilities Team

Water Interruption – Update 2:15pm

Update: 2:15 pm January 15, 2022

We are happy to inform you that the water issue has been repaired. A hydro vac truck has been dispatched and is enroute to help rebuild the pressure so that all homes can regain full use of their water services as soon as possible.

We would like to thank you all for your patience and understanding during this unforeseeable issue along with our utility team who have been working around the clock to mitigate the situation and implement solutions to alleviate this from happening in the future.

Hemlock Valley Utilities


Update 8:50am January 14, 2022

There is a possible break in the high pressure main. We are doing what we can but there is going to be low or no water. The areas that will be affect most are at the top of Sakwi, Edelweiss and Snowflake till further notice or at least until after the weekend. This is dependent on the availability of parts and issues found.

Thank you for your patience and understanding during this issue.

The Hemlock Utilities Team


Update 4:30pm January 13, 2022

Please note the water pressure could take up to 4 hours to be back to normal. The more you refrain from checking the water pressure the sooner it will be back to normal.

The water has been repaired and we are re-pressurizing the line.

The Hemlock Utilities Team


Update 11:30am January 13 2022

We are in the midst of an emergency water Main repair. Upper Edelweiss and some of upper Sakwi will be experiencing loss of pressure. There is a good possibility the mountains water will need to be completely shut down by noon today to address this issue.

We will post on the website with any updates.

Thank you for your understanding and patience with this matter.

The Hemlock Utilities Team

Water Outage

So tomorrow upper Edelweiss will have a water shutdown. We will be reassessing in the am . Until then Edelweiss will be closed to all none essential traffic effective immediately. This is due to a large ice build up and possibility of aggravating the situation into a rupture.

We will keep everyone updated when we know more.

Thank you all for your patience and understanding.

Hemlock Valley Utilities Team

Boil Water Advisory – November 15 2021 – Update

This has been lifted. December 9th 2021


Update: November 17 2021

We would like to let you know that the boil water advisory will be in effect for at least the next week. We will be updating this again by November 24 2021 unless we hear back sooner.


Hemlock Utilities Team


Due to the heavy rains we are advising you at this time to boil your water before use.

We recommend boiling water for a minimum of one minute when used for:
• Drinking
• Cooking
• Brushing teeth
• Washing dishes
• Washing fruits and vegetables to be eaten raw

Hemlock Utilities Team