Water

Community Water Update: Stage 4 Water Restrictions Remain in Effect

Posted on by Krystal Behnke

The Hemlock Valley community remains under Stage 4 Water Restrictions, and we are asking all residents and property owners to do everything possible to reduce water consumption at this time.

Our surface water reservoir is currently at a critically low level. Conserving water is essential to helping extend the available supply and maintaining water service for the community.

The attached photo provides a current view of reservoir conditions and highlights the ongoing challenges we are facing. We recognize the effort many residents have already made to reduce water use, and we thank everyone for their continued cooperation.

We encourage all residents to:

  • Limit water use to essential needs only.

  • Avoid all outdoor water use.

  • Check for leaks and repair them promptly.

  • Look for additional opportunities to reduce household water consumption.

  • Residents inform all your tenants and any visitors.

Conservation by every household can make a meaningful difference during this critical period.

We will continue to monitor reservoir conditions closely and provide updates as the situation evolves. Thank you for your understanding, cooperation, and commitment to helping protect our community’s water supply.

 

Stage 4 Water Restrictions Notice

Posted on by Krystal Behnke

Hemlock Water System
Date Issued: August 7, 2026

Time Issued: 10:45am

Stage 4 Water Restrictions Notice

Stage 4 Water Restrictions will be in effect in Hemlock Valley from August 7 to October 15, 2026.

Due to critically low water levels at the community’s water supply and continued hot, dry weather, these restrictions are being implemented to conserve water and ensure an adequate supply for essential uses such as drinking, cooking, and sanitation.

Hemlock Utility Services Ltd. appreciates the cooperation of all residents and visitors in reducing water consumption during this period. Conserving water now will help protect the community’s water supply while current dry conditions persist.

Not Allowed

  • Watering lawns at any time (by hand or sprinkler)
  • Watering trees, shrubs, and flowers by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time
  • Topping up or filling hot tubs or pools
  • Washing vehicles and boats
  • Filling or topping up decorative water features
  • Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless ordered by a regulatory authority for health and safety reasons.

Hemlock Utility Services Ltd. will continue to closely monitor water supply conditions. Additional restrictions or emergency conservation measures may be implemented at any time if necessary to protect the community’s drinking water supply.

If you are a property owner with tenants, please ensure this notice is shared with them.

Failure to comply with these restrictions may result in enforcement action and fines in accordance with the Water Tariff.

Thank you for your cooperation and for doing your part to conserve water.

Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com

Emergency Contact:
Phone: 604-314-7852

Water Line Fix Again Continued

Posted on by Krystal Behnke

 

This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will once again continue into tomorrow.

The main has been located and crews are now digging along its path to locate the leak.

As previously stated:

Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.

The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.

Further updates will be provided by the end of tomorrow.

Thank you.

 

Water Line Fix Continued

Posted on by Krystal Behnke

 

This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will continue into tomorrow.

The main is deeper than anticipated and is requiring further digging.

Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.

The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.

Further updates will be provided by the end of tomorrow.

Thank you.

 

Notice of Work on Systems

Posted on by Krystal Behnke

 

This is to notify the community that work is to be done on our systems this upcoming week.

 

The work to be done on the drinking water distribution line is as follows:

Monday (May 4th) – A water distribution line leak fix in Subdivision 5 (Snowflake Cr)

For those on Snowflake Cr, this fix may result in a temporary complete loss of water supply in order for crews to isolate the targeted section of pipe.

Further updates will be provided as the work is being done.

 

Tuesday (May 5th) – A water distribution line leak fix in Subdivision 4 (Edelweiss Dr)

For those in Edelweiss Dr, Snowmist Dr, and Snowmist Pl, please plan for reduced water use.

Further updates will be provided as the work is being done.

 

Once work on a section of drinking water distribution pipe is done, please run your cold water tap where the water first enters the building for at least five minutes, until the water runs clear.

 

The work to be done on the sewage collection system is as follows:

Tuesday (May 5th) – ‎An annual inspection / clean and a new pump installation at the wastewater lift station in Subdivision 5 (Snowflake Cr)

For those in Snowflake Cr, please plan for reduced water use between the hours of 8 am and 4 pm.

We apologize for the inconvenience and thank the community for their patience as we work to maintain and improve our systems.

Our crews will complete the work as quickly and efficiently as possible to minimize impact on residents and visitors.

Thank you.

 

Seasonal Water Restrictions

Posted on by Krystal Behnke

 

Hemlock Water System
Date Issued: April 28, 2026

Stage 2 Water Restrictions Notice

Stage 2 Water Restrictions will be in effect in Hemlock Valley from May 5 to October 15, 2026.

With a forecasted hot and dry summer ahead, these restrictions are being implemented to help conserve water for essential uses such as drinking, cooking, and cleaning.

Not Allowed

  • Watering lawns at any time (by hand or sprinkler)
  • Filling or topping up decorative water features
  • Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless required for health and safety reasons

Allowed

  • Watering trees, shrubs, and flowers (not lawns) using sprinklers between 5:00 AM and 9:00 AM on any day
  • Watering trees, shrubs, and flowers (not lawns) by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time

Hemlock Utility Services Ltd. will continue to monitor conditions, and further restrictions may be introduced at any time, if necessary.

Please share this notice with your tenants, if applicable.

Failure to comply with these restrictions may result in fines.

Thank you for doing your part to conserve water.

 

Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com

Emergency Contact:
Phone: 604-314-7852

 

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott
Hemlock Valley Water System
Date Issued: April 9th, 2026

The Boil Water Advisory issued on March 14th, 2026, for the Hemlock Valley Water System has been lifted effective immediately.

 

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli. The free chlorine residual has returned to consistent levels, and turbidity remains low.

 

Additional investigations will be conducted over the spring and summer to ensure an adequate supply of potable water during periods of high demand.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly and safely as possible, and we appreciate the community’s patience and understanding during the advisory.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

 

Boil Water Advisory Update – Hemlock Valley

Posted on by Nicholas McDermott

Boil Water Advisory Update – Hemlock Valley

April 6th, 2026

Hemlock Utility Services continues to actively manage the current boil water advisory.

Additional measures have been implemented, including increased free chlorine residual monitoring throughout the distribution system and increased bacteriological sampling within the community.

Free chlorine residual levels have been increased since the pressure loss on March 14th and are consistently maintained within the system. Recent bacteriological sampling results have all returned negative, which is a positive indication.

We are working closely to ensure all regulatory requirements are met and will only lift the advisory once it is confirmed that it is safe to do so. We will be meeting with our Environmental Health Officer from Fraser Health Authority this week to discuss the advisory and next steps.

We understand the inconvenience this has caused and appreciate the community’s patience and cooperation.

Further updates will be provided as they become available. At this time, the Boil Water Advisory remains in place.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852