Water

Water Line Fix Again Continued

Posted on by Krystal Behnke

 

This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will once again continue into tomorrow.

The main has been located and crews are now digging along its path to locate the leak.

As previously stated:

Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.

The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.

Further updates will be provided by the end of tomorrow.

Thank you.

 

Water Line Fix Continued

Posted on by Krystal Behnke

 

This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will continue into tomorrow.

The main is deeper than anticipated and is requiring further digging.

Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.

The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.

Further updates will be provided by the end of tomorrow.

Thank you.

 

Notice of Work on Systems

Posted on by Krystal Behnke

 

This is to notify the community that work is to be done on our systems this upcoming week.

 

The work to be done on the drinking water distribution line is as follows:

Monday (May 4th) – A water distribution line leak fix in Subdivision 5 (Snowflake Cr)

For those on Snowflake Cr, this fix may result in a temporary complete loss of water supply in order for crews to isolate the targeted section of pipe.

Further updates will be provided as the work is being done.

 

Tuesday (May 5th) – A water distribution line leak fix in Subdivision 4 (Edelweiss Dr)

For those in Edelweiss Dr, Snowmist Dr, and Snowmist Pl, please plan for reduced water use.

Further updates will be provided as the work is being done.

 

Once work on a section of drinking water distribution pipe is done, please run your cold water tap where the water first enters the building for at least five minutes, until the water runs clear.

 

The work to be done on the sewage collection system is as follows:

Tuesday (May 5th) – ‎An annual inspection / clean and a new pump installation at the wastewater lift station in Subdivision 5 (Snowflake Cr)

For those in Snowflake Cr, please plan for reduced water use between the hours of 8 am and 4 pm.

We apologize for the inconvenience and thank the community for their patience as we work to maintain and improve our systems.

Our crews will complete the work as quickly and efficiently as possible to minimize impact on residents and visitors.

Thank you.

 

Seasonal Water Restrictions

Posted on by Krystal Behnke

 

Hemlock Water System
Date Issued: April 28, 2026

Stage 2 Water Restrictions Notice

Stage 2 Water Restrictions will be in effect in Hemlock Valley from May 5 to October 15, 2026.

With a forecasted hot and dry summer ahead, these restrictions are being implemented to help conserve water for essential uses such as drinking, cooking, and cleaning.

Not Allowed

  • Watering lawns at any time (by hand or sprinkler)
  • Filling or topping up decorative water features
  • Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless required for health and safety reasons

Allowed

  • Watering trees, shrubs, and flowers (not lawns) using sprinklers between 5:00 AM and 9:00 AM on any day
  • Watering trees, shrubs, and flowers (not lawns) by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time

Hemlock Utility Services Ltd. will continue to monitor conditions, and further restrictions may be introduced at any time, if necessary.

Please share this notice with your tenants, if applicable.

Failure to comply with these restrictions may result in fines.

Thank you for doing your part to conserve water.

 

Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com

Emergency Contact:
Phone: 604-314-7852

 

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott
Hemlock Valley Water System
Date Issued: April 9th, 2026

The Boil Water Advisory issued on March 14th, 2026, for the Hemlock Valley Water System has been lifted effective immediately.

 

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli. The free chlorine residual has returned to consistent levels, and turbidity remains low.

 

Additional investigations will be conducted over the spring and summer to ensure an adequate supply of potable water during periods of high demand.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly and safely as possible, and we appreciate the community’s patience and understanding during the advisory.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

 

Boil Water Advisory Update – Hemlock Valley

Posted on by Nicholas McDermott

Boil Water Advisory Update – Hemlock Valley

April 6th, 2026

Hemlock Utility Services continues to actively manage the current boil water advisory.

Additional measures have been implemented, including increased free chlorine residual monitoring throughout the distribution system and increased bacteriological sampling within the community.

Free chlorine residual levels have been increased since the pressure loss on March 14th and are consistently maintained within the system. Recent bacteriological sampling results have all returned negative, which is a positive indication.

We are working closely to ensure all regulatory requirements are met and will only lift the advisory once it is confirmed that it is safe to do so. We will be meeting with our Environmental Health Officer from Fraser Health Authority this week to discuss the advisory and next steps.

We understand the inconvenience this has caused and appreciate the community’s patience and cooperation.

Further updates will be provided as they become available. At this time, the Boil Water Advisory remains in place.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

BOIL WATER ADVISORY – March 14th, 2026

Posted on by Krystal Behnke

Hemlock Valley Water System

Date Issued: March 14th, 2026

Reason For This Notice:

The water system is currently unsuccessful in maintaining adequate pressure during peak demand times due to the recent increase in population. As a result, there have been periodic losses of water pressure in the drinking water distribution lines yesterday and today. As well, low free Chlorine residuals have been found in our regular testing in the far ends of our distribution lines. Due to these factors, Hemlock Valley is now under a Boil Water Advisory for the foreseeable future.

What Should I Do?

  • Do not drink the water without boiling first or otherwise treating the water.
  • Boil water for 2 minutes. Let it cool before using.
  • You can choose to use bottled water.
  • Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
  • Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

  • Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
  • Iodine/ Chlorine tablets: See manufacturers’ directions.
  • Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority during this event.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling results come in showing no bacteria, when the demand on the system adequately lessens, and you no longer need to boil your water.

For AirBnB hosts and landlords, please inform current and incoming visitors of this notice. 

For more information or to be added to our email alert list, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 23th, 2026

The Boil Water Advisory issued on February 14th, 2026 for the Hemlock Valley Water System has been lifted effective immediately.

 

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.

 

The cause of the distribution pumps alarm has been determined, and the system has been adjusted accordingly to prevent an issue like this from happening again.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

 

BOIL WATER ADVISORY – February 14th, 2026

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 14th, 2026

Reason For This Notice:

Early in the morning of February 14, 2026, the distribution pumps at the water treatment plant shut down due to an alarm. The exact cause of the alarm is currently under investigation. As a result, there was a loss of water pressure and a disruption of water service throughout much of the community. Due to this loss of pressure and/or water, Hemlock Valley is now under a Boil Water Advisory.

What Should I Do?

  • Do not drink the water without boiling first or otherwise treating the water.
  • Boil water for 2 minutes. Let it cool before using.
  • You can choose to use bottled water.
  • Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
  • Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

  • Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
  • Iodine/ Chlorine tablets: See manufacturers’ directions.
  • Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority to investigate/ resolve the issue.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling shows no bacteria, and you no longer need to boil your water.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Community Update: Water System Issue

Posted on by Nicholas McDermott
We are aware of reports this morning of low water pressure and water loss, and are currently working to determine the cause and recharge the system. Our team is actively investigating the situation and taking appropriate steps to resolve it as quickly as possible.
We will provide an update as soon as more information becomes available.
Thank you for your patience and understanding.