WATER ADVISORY – Sakwi Creek Road

Please be advised that the Hemlock Valley Utilities Team responded to Sakwi Creek Road for an emergency repair to a water main break. The repair required a brief interruption to service however water has since been restored. Residents living on Sakwi may notice a slight discoloration in their water, if so you should run your taps for up to 15 minutes until water begins to run clear again.

Again, the interruption in service affects properties on Sakwi Creek Road only.

We apologize for any inconvenience and thank you for your understanding.



The Hemlock Valley Utilities Team

Water Interruption – Update 2:15pm

Update: 2:15 pm January 15, 2022

We are happy to inform you that the water issue has been repaired. A hydro vac truck has been dispatched and is enroute to help rebuild the pressure so that all homes can regain full use of their water services as soon as possible.

We would like to thank you all for your patience and understanding during this unforeseeable issue along with our utility team who have been working around the clock to mitigate the situation and implement solutions to alleviate this from happening in the future.

Hemlock Valley Utilities


Update 8:50am January 14, 2022

There is a possible break in the high pressure main. We are doing what we can but there is going to be low or no water. The areas that will be affect most are at the top of Sakwi, Edelweiss and Snowflake till further notice or at least until after the weekend. This is dependent on the availability of parts and issues found.

Thank you for your patience and understanding during this issue.

The Hemlock Utilities Team


Update 4:30pm January 13, 2022

Please note the water pressure could take up to 4 hours to be back to normal. The more you refrain from checking the water pressure the sooner it will be back to normal.

The water has been repaired and we are re-pressurizing the line.

The Hemlock Utilities Team


Update 11:30am January 13 2022

We are in the midst of an emergency water Main repair. Upper Edelweiss and some of upper Sakwi will be experiencing loss of pressure. There is a good possibility the mountains water will need to be completely shut down by noon today to address this issue.

We will post on the website with any updates.

Thank you for your understanding and patience with this matter.

The Hemlock Utilities Team

Water Outage

So tomorrow upper Edelweiss will have a water shutdown. We will be reassessing in the am . Until then Edelweiss will be closed to all none essential traffic effective immediately. This is due to a large ice build up and possibility of aggravating the situation into a rupture.

We will keep everyone updated when we know more.

Thank you all for your patience and understanding.

Hemlock Valley Utilities Team

Boil Water Advisory – November 15 2021 – Update

This has been lifted. December 9th 2021


Update: November 17 2021

We would like to let you know that the boil water advisory will be in effect for at least the next week. We will be updating this again by November 24 2021 unless we hear back sooner.


Hemlock Utilities Team


Due to the heavy rains we are advising you at this time to boil your water before use.

We recommend boiling water for a minimum of one minute when used for:
• Drinking
• Cooking
• Brushing teeth
• Washing dishes
• Washing fruits and vegetables to be eaten raw

Hemlock Utilities Team

Emergency Water Outage

Please be advised – Hemlock Valley Utilities is currently responding to an interruption in service to Water.

Interruption in service is unplanned and a direct result of heavy rainfall throughout the week.

Water service will be intermittent throughout the day as crews continue to work in the treatment plant to ensure service is fully restored in a timely manner.

Updates will be posted on the website as they become available.

We thank you for your patience and understanding

HVU Team

Planned Water Outage

We are Planning a partial water shut off:


Date:                     Oct 6th,2021

Time:                     8am-4pm

Effected Areas: Sakwi Creek, Lower Edelwess, Downing RD, Mt Keenan, Klaudt RD, Laurel Place, Sub 6.

Reason:                For fire hydrant repair


Please check here for any updates to this interruption. We would like to thank you for your patience and understanding.

Hemlock Valley Utilities Team



Update: Water Disruption – September 16 2021 3:00pm


Update: 7:15pm -Water restored to all of Village.


Update: 3:42 pm – Subdivision 4 (Edelweiss below Larkspur) has been isolated. Last 4 homes on Sakwi above Mt. Downing are also affected. We are attempting to restore water to the rest of Village. The water system is just building up pressure but it does appear to be successful.


Please be aware that we are experiencing a emergency water outage due to a water main being struck. The whole village will be out of water until we can isolate the subdivisions. Right now there is no timeline on how long this will take. We will update the website as we know more.


So sorry about the inconvenience and thank you for your patience.

Hemlock Valley Utilities Team

Investigation into Safety and Reliability

Investigation Into Safety and Reliability – We want to hear from you!

The British Columbia Utilities Commission (BCUC) is conducting a hearing to fully assess the safety and reliability of Hemlock Utility Services Ltd.’s (Hemlock) electrical distribution system and system assets, as well as its customer service-related issues.

For more details, please read the following documents:

Investigation into Safety and Reliability – BCUC Order G-239-21 -2021-08-10-Public-Notice

Investigation into Safety and Reliability – BCUC Order G-239-21-A-3-G-239-21-Amended-Timetable

Emergency Water Interruption – July 28 2021 – Update

Update: 5:00pm

We are happy to inform you that the emergency repairs to the water lines have been completed earlier than we expected and that all services have been restored.

We would like to send a shout out to the Hemlock Valley Utilities Team for completing this repair in a tight time frame.

Once again, we sincerely thank you for your patience and understanding.

Kind Regards,

Hemlock Valley Utilities Team


Due to the extensive ground work needed to find and fix the water line we will have to extend the repair time until 8:00pm.

We apologize for the delay in turning the water back on and thank you for your patience during this repair.

The Hemlock Utilities Team


The affected areas are the Lodge and Condos on Enzian Way.

Date: July 28th 2021

Time: 8am to 5pm

Reason: To repair a leak to a water line that has been found just below Scoops.

Thank you for your patience and sorry about any inconvenience.


The Utilities Team