Water

Stage 1 Water Restrictions Notice

Posted on by Christina Strauss

Hemlock Water System
Date Issued: October 2, 2026 

 

Stage 1 Water Restrictions Notice 

 Stage 1 Water Restrictions will be in effect in Hemlock Valley from Oct 2 to October 31, 2026. 

With cooler fall temperatures and recent rainfall helping to reduce outdoor watering needs, Stage 1 water restrictions remain in effect to encourage responsible water use and protect our regional drinking water supply. 

 Allowed  

  • Watering Lawns – One morning per week: Automatic watering from 5am to 7 a.m. Manual watering from 6am-9 a.m. 
  •  Trees, shrubs, and flowers (excluding edible plants) may be watered using sprinklers on any day between 5:00 a.m. and 9:00 a.m. For greater flexibility, watering with a hand-held hose equipped with an automatic shut-off nozzle, a soaker hose, drip irrigation system, or watering container is permitted at any time on any day. 
  • Washing of impermeable surfaces, topping up or filling of aesthetic water features, pools, and hot tubs. 
  • Washing vehicles, boats and commercial vehicles. 

 

Hemlock Utility Services Ltd. will continue to monitor conditions and may modify or rescind restrictions as necessary. 

Please share this notice with your tenants, if applicable. 

Failure to comply with these restrictions may result in fines. 

Thank you for doing your part to conserve water. 

Water Leak Repair Completed – Edelweiss Drive

Posted on by Nicholas McDermott

Water Leak Repair Completed – Edelweiss Drive
September 30, 2026

The water leak repair on Edelweiss Drive has been completed, and normal water service has been restored.

No water-quality advisory is in effect at this time. Hemlock Utility Services will continue monitoring the system following the repair.

Some residents may temporarily experience air in their plumbing or minor water discolouration as the system stabilizes. If this occurs, run a cold-water tap for several minutes until the water clears. If the issue continues, please contact Hemlock Utility Services.

For urgent water-service concerns, including a loss of water, a major leak, or persistent water-quality concerns, please call our emergency line at 604-314-7852.

Thank you for your patience and understanding while this necessary repair was completed.

Community Water Update: Stage 2 Water Restrictions Now in Effect

Posted on by Christina Strauss

Stage 2 Water Restrictions will be in effect in Hemlock Valley from Sep 25 to October 31, 2026.

Although cooler fall weather typically reduces outdoor water demand, Stage 2 restrictions remain in effect to protect the water supply and ensure sufficient water is available for essential uses such as drinking, cooking, and cleaning.

Not Allowed
  • Watering lawns at any time (by hand or sprinkler)
  • Filling or topping up decorative water features
  • Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless required for health and safety reasons
Allowed
  • Watering trees, shrubs, and flowers (not lawns) using sprinklers between 5:00 AM and 9:00 AM on any day
  • Watering trees, shrubs, and flowers (not lawns) by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time
  • Topping up or filling pools and hot tubs
Hemlock Utility Services Ltd. will continue to monitor conditions and may modify or rescind restrictions as necessary.
Please share this notice with your tenants, if applicable.
Failure to comply with these restrictions may result in fines.
Thank you for doing your part to conserve water.
Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com
Emergency Contact:
Phone: 604-314-7852

Community Water Update: Stage 4 Water Restrictions Remain in Effect

Posted on by Krystal Behnke

The Hemlock Valley community remains under Stage 4 Water Restrictions, and we are asking all residents and property owners to do everything possible to reduce water consumption at this time.

Our surface water reservoir is currently at a critically low level. Conserving water is essential to helping extend the available supply and maintaining water service for the community.

The attached photo provides a current view of reservoir conditions and highlights the ongoing challenges we are facing. We recognize the effort many residents have already made to reduce water use, and we thank everyone for their continued cooperation.

We encourage all residents to:

  • Limit water use to essential needs only.

  • Avoid all outdoor water use.

  • Check for leaks and repair them promptly.

  • Look for additional opportunities to reduce household water consumption.

  • Residents inform all your tenants and any visitors.

Conservation by every household can make a meaningful difference during this critical period.

We will continue to monitor reservoir conditions closely and provide updates as the situation evolves. Thank you for your understanding, cooperation, and commitment to helping protect our community’s water supply.

 

Stage 4 Water Restrictions Notice

Posted on by Krystal Behnke

Hemlock Water System
Date Issued: August 7, 2026

Time Issued: 10:45am

Stage 4 Water Restrictions Notice

Stage 4 Water Restrictions will be in effect in Hemlock Valley from August 7 to October 15, 2026.

Due to critically low water levels at the community’s water supply and continued hot, dry weather, these restrictions are being implemented to conserve water and ensure an adequate supply for essential uses such as drinking, cooking, and sanitation.

Hemlock Utility Services Ltd. appreciates the cooperation of all residents and visitors in reducing water consumption during this period. Conserving water now will help protect the community’s water supply while current dry conditions persist.

Not Allowed

  • Watering lawns at any time (by hand or sprinkler)
  • Watering trees, shrubs, and flowers by hand using an automatic shut-off nozzle, soaker hose, or drip irrigation system at any time
  • Topping up or filling hot tubs or pools
  • Washing vehicles and boats
  • Filling or topping up decorative water features
  • Washing outdoor impermeable surfaces (e.g., sidewalks, driveways, buildings) for aesthetic purposes, unless ordered by a regulatory authority for health and safety reasons.

Hemlock Utility Services Ltd. will continue to closely monitor water supply conditions. Additional restrictions or emergency conservation measures may be implemented at any time if necessary to protect the community’s drinking water supply.

If you are a property owner with tenants, please ensure this notice is shared with them.

Failure to comply with these restrictions may result in enforcement action and fines in accordance with the Water Tariff.

Thank you for your cooperation and for doing your part to conserve water.

Contact Information:
Hemlock Utility Services Ltd.
Email: info@hemlockvalleyutilities.com

Emergency Contact:
Phone: 604-314-7852

Water Line Fix Again Continued

Posted on by Krystal Behnke

 

This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will once again continue into tomorrow.

The main has been located and crews are now digging along its path to locate the leak.

As previously stated:

Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.

The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.

Further updates will be provided by the end of tomorrow.

Thank you.

 

Water Line Fix Continued

Posted on by Krystal Behnke

 

This is to notify the community that the distribution water line leak fix on Subdivision 4 (Edelweiss Dr) will continue into tomorrow.

The main is deeper than anticipated and is requiring further digging.

Please note that the hole dug today remains in the road and therefore the excavator, as well as cones, have been left in the road as a blockade for the community’s safety.

The area dug is directly across from 20568 Edelweiss Dr, so please plan your route to your residence accordingly, as residents that live further up the road will not be able to reach their home by entry via Edelweiss from Hemlock Valley Rd.

Further updates will be provided by the end of tomorrow.

Thank you.

 

Notice of Work on Systems

Posted on by Krystal Behnke

 

This is to notify the community that work is to be done on our systems this upcoming week.

 

The work to be done on the drinking water distribution line is as follows:

Monday (May 4th) – A water distribution line leak fix in Subdivision 5 (Snowflake Cr)

For those on Snowflake Cr, this fix may result in a temporary complete loss of water supply in order for crews to isolate the targeted section of pipe.

Further updates will be provided as the work is being done.

 

Tuesday (May 5th) – A water distribution line leak fix in Subdivision 4 (Edelweiss Dr)

For those in Edelweiss Dr, Snowmist Dr, and Snowmist Pl, please plan for reduced water use.

Further updates will be provided as the work is being done.

 

Once work on a section of drinking water distribution pipe is done, please run your cold water tap where the water first enters the building for at least five minutes, until the water runs clear.

 

The work to be done on the sewage collection system is as follows:

Tuesday (May 5th) – ‎An annual inspection / clean and a new pump installation at the wastewater lift station in Subdivision 5 (Snowflake Cr)

For those in Snowflake Cr, please plan for reduced water use between the hours of 8 am and 4 pm.

We apologize for the inconvenience and thank the community for their patience as we work to maintain and improve our systems.

Our crews will complete the work as quickly and efficiently as possible to minimize impact on residents and visitors.

Thank you.