This is to notify the community that work is to be done on our systems this upcoming week.

 

The work to be done on the drinking water distribution line is as follows:

Monday (May 4th) – A water distribution line leak fix in Subdivision 5 (Snowflake Cr)

For those on Snowflake Cr, this fix may result in a temporary complete loss of water supply in order for crews to isolate the targeted section of pipe.

Further updates will be provided as the work is being done.

 

Tuesday (May 5th) – A water distribution line leak fix in Subdivision 4 (Edelweiss Dr)

For those in Edelweiss Dr, Snowmist Dr, and Snowmist Pl, please plan for reduced water use.

Further updates will be provided as the work is being done.

 

Once work on a section of drinking water distribution pipe is done, please run your cold water tap where the water first enters the building for at least five minutes, until the water runs clear.

 

The work to be done on the sewage collection system is as follows:

Tuesday (May 5th) – ‎An annual inspection / clean and a new pump installation at the wastewater lift station in Subdivision 5 (Snowflake Cr)

For those in Snowflake Cr, please plan for reduced water use between the hours of 8 am and 4 pm.

We apologize for the inconvenience and thank the community for their patience as we work to maintain and improve our systems.

Our crews will complete the work as quickly and efficiently as possible to minimize impact on residents and visitors.

Thank you.

 

 

As per our last alert, we asked that residents lessen their water usage as much as can reasonably be done in order to help manage excessive flows during the event of an equipment failure.

We understand the inconvenience and difficulty in taking these measures and thank the community for their cooperation and patience.

 

We are happy to report that the equipment failure at our wastewater treatment plant has been fixed and normal operation has now resumed.

All residents can now resume normal water usage without incurring negative affects to the wastewater treatment plant.

 

We apologize for the delay in resolving the issue, as the necessary part for the fix experienced extended delivery delays.

We are now creating contingency plans for a rapid fix if the same issue were to again occur, to prevent this scenario from happening in future.

 

We thank the community for their understanding during this event.

 

 

Due to excessive flows and equipment failure, Hemlock Valley Utilities asks for the cooperation of our residents in lowering usage of the wastewater collections systems as much as possible until further notice. This includes limiting use of sinks, tubs, toilets, showers, dishwashers, and laundry as much as can be reasonably done.

An action plan is currently in motion to resolve the issue and resume normal operation as soon as possible. As soon as it is resolved, the community will be notified.

Thank you for your patience and understanding at this time.