interruptions

BOIL WATER ADVISORY – March 14th, 2026

Posted on by Krystal Behnke

Hemlock Valley Water System

Date Issued: March 14th, 2026

Reason For This Notice:

The water system is currently unsuccessful in maintaining adequate pressure during peak demand times due to the recent increase in population. As a result, there have been periodic losses of water pressure in the drinking water distribution lines yesterday and today. As well, low free Chlorine residuals have been found in our regular testing in the far ends of our distribution lines. Due to these factors, Hemlock Valley is now under a Boil Water Advisory for the foreseeable future.

What Should I Do?

  • Do not drink the water without boiling first or otherwise treating the water.
  • Boil water for 2 minutes. Let it cool before using.
  • You can choose to use bottled water.
  • Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
  • Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

  • Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
  • Iodine/ Chlorine tablets: See manufacturers’ directions.
  • Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority during this event.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling results come in showing no bacteria, when the demand on the system adequately lessens, and you no longer need to boil your water.

For AirBnB hosts and landlords, please inform current and incoming visitors of this notice. 

For more information or to be added to our email alert list, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Power Outage March 11th, 2026

Posted on by Nicholas McDermott

As of 8:22 pm, March 11th, power went out due to a severe windstorm that caused extensive damage to BC Hydro’s infrastructure.

 

At this time, there is no estimate on when the power will be restored. HUS is working closely with BC Hydro and will provide updates as they become available.

 

Alternatively, you may visit BC Hydro’s Outage map for live updates, attached here.

Previous Power Outage Due to BC Hydro

Posted on by Krystal Behnke

 

This is to simply inform the community that the investigation into the previous power outage last Saturday that lasted from 2:30 pm to 8:30 pm found that it was due a motor vehicle accident involving damage to a power pole on Morris Valley Rd on the BC Hydro side of the infrastructure. The accident happened around 1 pm, but power had to be cut off in order to safely finish the repair.

As such, there are no preventative or remedial actions to be taken by HVU at this time. Thank you.

 

BC Hydro Power Outage

Posted on by Krystal Behnke

 

As of 10:30 AM today, the power went out due to work being done on BC Hydro’s side of the infrastructure along Hemlock Valley Road. The estimated completion time is 4:30 PM today.

 

We apologize for the late notice. Typically, BC Hydro sends HVU and all other direct customers an advance email notice for planned work on equipment, but we did not receive notice from them on this particular occasion.

 

For live updates, visit BC Hydro’s Outage map.

 

Thank you.

 

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 23th, 2026

The Boil Water Advisory issued on February 14th, 2026 for the Hemlock Valley Water System has been lifted effective immediately.

 

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.

 

The cause of the distribution pumps alarm has been determined, and the system has been adjusted accordingly to prevent an issue like this from happening again.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

 

BOIL WATER ADVISORY – February 14th, 2026

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 14th, 2026

Reason For This Notice:

Early in the morning of February 14, 2026, the distribution pumps at the water treatment plant shut down due to an alarm. The exact cause of the alarm is currently under investigation. As a result, there was a loss of water pressure and a disruption of water service throughout much of the community. Due to this loss of pressure and/or water, Hemlock Valley is now under a Boil Water Advisory.

What Should I Do?

  • Do not drink the water without boiling first or otherwise treating the water.
  • Boil water for 2 minutes. Let it cool before using.
  • You can choose to use bottled water.
  • Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
  • Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

  • Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
  • Iodine/ Chlorine tablets: See manufacturers’ directions.
  • Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority to investigate/ resolve the issue.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling shows no bacteria, and you no longer need to boil your water.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Community Update: Water System Issue

Posted on by Nicholas McDermott
We are aware of reports this morning of low water pressure and water loss, and are currently working to determine the cause and recharge the system. Our team is actively investigating the situation and taking appropriate steps to resolve it as quickly as possible.
We will provide an update as soon as more information becomes available.
Thank you for your patience and understanding.

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 10th, 2026

The Boil Water Advisory issued on February 6th, 2026 for the Hemlock Valley water system has been lifted effective immediately.

 

Two consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852