interruptions

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 23th, 2026

The Boil Water Advisory issued on February 14th, 2026 for the Hemlock Valley Water System has been lifted effective immediately.

 

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.

 

The cause of the distribution pumps alarm has been determined, and the system has been adjusted accordingly to prevent an issue like this from happening again.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

 

BOIL WATER ADVISORY – February 14th, 2026

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 14th, 2026

Reason For This Notice:

Early in the morning of February 14, 2026, the distribution pumps at the water treatment plant shut down due to an alarm. The exact cause of the alarm is currently under investigation. As a result, there was a loss of water pressure and a disruption of water service throughout much of the community. Due to this loss of pressure and/or water, Hemlock Valley is now under a Boil Water Advisory.

What Should I Do?

  • Do not drink the water without boiling first or otherwise treating the water.
  • Boil water for 2 minutes. Let it cool before using.
  • You can choose to use bottled water.
  • Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
  • Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

  • Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
  • Iodine/ Chlorine tablets: See manufacturers’ directions.
  • Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority to investigate/ resolve the issue.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling shows no bacteria, and you no longer need to boil your water.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Community Update: Water System Issue

Posted on by Nicholas McDermott
We are aware of reports this morning of low water pressure and water loss, and are currently working to determine the cause and recharge the system. Our team is actively investigating the situation and taking appropriate steps to resolve it as quickly as possible.
We will provide an update as soon as more information becomes available.
Thank you for your patience and understanding.

Boil Water Advisory Lifted – Hemlock Valley Water System

Posted on by Nicholas McDermott

Hemlock Valley Water System

Date Issued: February 10th, 2026

The Boil Water Advisory issued on February 6th, 2026 for the Hemlock Valley water system has been lifted effective immediately.

 

Two consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli.

 

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

 

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly as possible, and we appreciate the community’s patience and understanding during the advisory period.

 

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

 

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

BC Hydro Power Outage

Posted on by Krystal Behnke

 

The cause of the power outage that began at 10:30 am today has occurred on BC Hydro’s side of the infrastructure. The problem is under investigation as a crew is currently en route to the area, with an estimated arrival time of 12:10 pm. Live updates on the situation are available from BC Hydro’s Outage map.

We will send out a subsequent notice when the power has been restored.

Thank you for your patience as BC Hydro crews move to determine and resolve the issue.

 

Water Main Fix – Completed

Posted on by Krystal Behnke

 

We are happy to announce that our team found a way to complete the work without water service interruption to any residents and that the repair to the drinking water main on Snowflake Crescent has now completed.

 

As well, we will be conducting extra sampling on the water in the area affected simply as a precaution. Our chlorine residual from our drinking water plant remains at good levels, keeping the water clean as it moves through the distribution pipes. As always, we are working closely with Fraser Health in the monitoring of our drinking water and distribution.

 

Thank you.

 

Water Main Fix

Posted on by Krystal Behnke

 

As some residents may already know, there is a water main break on Snowflake Crescent.

This is being fixed today and while we hope to isolate the affected pipe, this may not be possible and we may need to shutdown the whole of the drinking water system for a portion of the day. We will take every measure to avoid this inconvenience, if possible.

In the event that we are able to isolate the affected pipe, the homes that will temporarily lose access to drinking water will be limited to all residents on Snowflake Crescent.

Work on the repair will take place within the next hour.

We apologize for any inconvenience and for the short notice. Our crew will strive to complete the work as quickly as possible to minimize impact on residents.

 

Thank you for your patience and understanding at this time.

 

BC Hydro Power Outage – Update

Posted on by Krystal Behnke

 

As residents currently on the mountain will know, power was restored by BC Hydro to the mountain yesterday (Tuesday) at 5:11 pm.

The outage, which occurred on Monday at 2:57 pm, was due a wind storm felling multiple trees onto power lines along Morris Valley Rd. Both the wifi and cell service were also down during this time.

As well, we experienced impassable road blockages down the mountain from roughly 3 pm to 7 pm on Monday evening. On Tuesday, there remained many portions of road only passable by one lane. Today, the road has been cleaned up and cleared of fallen trees / debris.

We are grateful for the hard work of the BC Hydro crew members working all hours to resolve the issue, as there were multiple downed power lines in the Fraser Valley due to the storm.

 

Thank you.