PLEASE NOTE: NOTICES THAT WERE HAND DELEVERED ACCIDENTLY REFERED TO THE BOIL WATER BEING LIFTED.  THAT IS NOT THE CASE.  THE BOIL WATER NOTICE IS IN EFFECT.  We apologize for any confusion as in the rush to notify people and keep the water running the team accidentally used the incorrect template. 

 

Thank you for your understanding

 

ATTN: All residents and visitors of Hemlock Valley                                                v

BOIL WATER ADVISORY/WATER OUTAGE – EFFECTIVE IMMEDIATELY

Please be aware, that effective immediately Hemlock Valley is on a boil water advisory.

 

Friday night the village saw an influx of visitors that drove up our water usage, officially draining our water reservoir and causing our water system to crash.

 

The Hemlock Valley Utilities team has switched us over to our very limited emergency water supply and has reduced system pressure to limit usage.  However due to the system crash the system pressure dropped below acceptable ranges requiring us to go on a Boil Water Advisory.

 

The water supply coming out the ground to supply our reservoir has dropped well below the water usage, EVERYONE MUST TAKE THIS EXTREMELY SERIOUSLY – WE NEED TO DROP WATER USAGE BY OVER 70% otherwise there will be no water and no other feasible options.

 

Everyone needs to know and follow these restrictions, AND ANYONE WHO DOES NOT NEED TO BE IN HEMLOCK VALLEY SHOULD AVOID VISIITING.

 

BOIL WATER NOTICE

Warning: Boil or Otherwise Treat Your Water Before Using

WHAT SHOULD I DO?

• Do not Drink the water without Boiling it first or otherwise treating the water.
• Boil water for 1 minute (rolling boil). Preferably use a Kettle so as to reduce the risk of burns. Let it COOL before using.
• You can choose to use Bottled Water
• Boiled or bottled water should be used for DRINKING, COOKING, BRUSHING TEETH, WASHING READY TO EAT FOODS & WASHING DISHES.
• Store treated water in sanitary containers & keep refrigerated

Note: Brita Water Filters will NOT provide treatment for microbes

 

Thank you and we apologize for the inconvenience,

Hemlock Valley Utilities

 

 

ATTN: All residents and visitors of Hemlock Valley

BOIL WATER ADVISORY/WATER OUTAGE – EFFECTIVE IMMEDIATELY

Please be aware, that effective immediately Hemlock Valley is on a boil water advisory.

Friday night the village saw an influx of visitors that drove up our water usage, officially draining our water reservoir and causing our water system to crash.

The Hemlock Valley Utilities team has switched us over to our very limited emergency water supply and has reduced system pressure to limit usage.  However due to the system crash the system pressure dropped below acceptable ranges requiring us to go on a Boil Water Advisory.

The water supply coming out the ground to supply our reservoir has dropped well below the water usage, EVERYONE MUST TAKE THIS EXTREMELY SERIOUSLY – WE NEED TO DROP WATER USAGE BY OVER 70% otherwise there will be no water and no other feasible options.

Everyone needs to know and follow these restrictions, AND ANYONE WHO DOES NOT NEED TO BE IN HEMLOCK VALLEY SHOULD AVOID VISIITING.

BOIL WATER NOTICE

Warning: Boil or Otherwise Treat Your Water Before Using

WHAT SHOULD I DO?

• Do not Drink the water without Boiling it first or otherwise treating the water.
• Boil water for 1 minute (rolling boil). Preferably use a Kettle so as to reduce the risk of burns. Let it COOL before using.
• You can choose to use Bottled Water
• Boiled or bottled water should be used for DRINKING, COOKING, BRUSHING TEETH, WASHING READY TO EAT FOODS & WASHING DISHES.
• Store treated water in sanitary containers & keep refrigerated

Note: Brita Water Filters will NOT provide treatment for microbes

 

Thank you and we apologize for the inconvenience,

Hemlock Valley Utilities

EXTREME WATER RESTRICTION IN EFFECT FOR HEMLOCK VALLEY

Please be aware that the water reservoir that provides water to our community is very small and relies on water provided by an underground spring.  That spring is no longer providing enough water to provide for our community.  We need everyone’s efforts to achieve at least a 50% reduction in water usage.

Until further notice, the following are the ONLY PERMITTED uses of water:

1. Drinking (we encourage purchasing water bottles)
2. Brushing teeth by turning off the water and using only what is necessary
3. Dishwashing, either by hand or using a high-efficiency dishwasher (no running water)
4. Shower of 5 minutes or less, but only if a flow restrictor is in place (avoid showering daily if possible)
5. Flushing of Toilets only when necessary “if it’s yellow let it mellow”

6. Laundry, only full loads in High Efficiency washers. Otherwise utilize a laundry mat in another community

ALL OTHER USES OF WATER ARE PROHIBITED!

• ABSOLUTELY NO FILLING OR ADDING WATER TO HOTTUBS, POOLS or FOUNTAINS
• ABSOLUTELY NO WATERING OF PLANTS or LAWNS, INDOOR OR OUTDOOR (Including hand watering)
• ABSOLUTLEY NO WASHING/PRESSURE WASHING OF VEHICLES, STRUCTURES, ROADS or BUILDINGS

Failure to conform to these restrictions will result in fines and risk not having enough water to continue providing water to the community.

 

Thank you, and we apologize for any inconvenience.

Hemlock Valley Utility Services,

EXTREME WATER RESTRICTION IN EFFECT FOR HEMLOCK VALLEY EFFECTIVE IMMEDIATELY

The Hemlock Utility team has been monitoring our water reservoir levels, until recently the flow into our reservoir has been similar to our usage.  This is no longer the case, and our water level has now dropped well below acceptable levels.  At this rate, we have less than a few days of water left.  We need everyone to do their part to ensure a safe supply of drinking water is available for the residents of Hemlock Valley.  If you do not live full-time in Hemlock Valley, we ask that you avoid visiting your property until this water restriction has been lifted.

Until further notice, the following are the ONLY PERMITTED uses of water:

1. Drinking
2. Brushing teeth by turning off the water and using only what is necessary
3. Dishwashing, either by hand or using a high-efficiency dishwasher
4. Shower of 5 minutes or less, but only if a flow restrictor is in place
5. Flushing of Toilets,  only when necessary

ALL OTHER USES OF WATER ARE PROHIBITED!

Failure to conform to these restrictions will affect us all, and result in the water system being shut down. 

On behalf of the Hemlock Valley Utilities Team – Thank you for your cooperation and understanding.

*** Please be aware, we have identified 2 potential well sites and have arranged a company who will drill these wells.  However, with engineering, approvals and construction they will likely not be in use until next summer.

DECEMBER 10, 2022 BOIL WATER ADVISORY

EFFECTIVE IMMEDIATELY

Please be advised that Hemlock Valley Utilities is working on locating a water main break in the Village and are required to issue a boil water advisory until the location of the leak has been identified.

Boil Water Notices have been placed on homes throughout the village. Please make sure that renters and guests in your cabins are aware of the boil water notice. Please post it in a visible area inside rental suites.

BOIL WATER NOTICE

Warning: Boil or Otherwise Treat Your Water Before Using

WHAT SHOULD I DO?

• Do not Drink the water without Boiling it first or otherwise treating the water.
• Boil water for 1 minute (rolling boil). Preferably use a Kettle so as to reduce the risk of burns. Let it COOL before using.
• You can choose to use Bottled Water
• Boiled or bottled water should be used for DRINKING, COOKING, BRUSHING TEETH, WASHING READY TO EAT FOODS & WASHING DISHES.
• Store treated water in sanitary containers & keep refrigerated

OTHER METHODS OF TREATING YOUR WATER

Note: Brita Water Filters will NOT provide treatment for microbes

What Happened? What is being done?
We are working with the Fraser Health Authority to investigate/resolve this issue. We are currently monitoring the system hourly and assessing the quality and levels.

We will inform you when the problem has been corrected and tests show no bacteria, and you no longer need to boil your water.

If you have any further concerns or comments, you can contact David Fowler, Health inspector at Fraser Health david.fowler@fraserhealth.ca

This notice is being sent to you by Hemlock Valley Utilities.

 

***UPDATE***

Wednesday, August 31 – 2:00PM

Crews have reported that repairs to the water main will be complete by 3pm. Once repairs are complete, the system will need to be recharged and can take up to 3-4hrs before services are fully restored. The expected time for water services to be fully restored is between 6-7pm.

Wednesday, August 31 – 1:15PM

A water main has ruptured during the course of routine maintenance work causing interruption to services affecting the entire village and resort. Crews are onsite and working at restoring services.

Updates will be posted as soon as crews are able to provide more information.