Hemlock Valley Water System

Date Issued: April 9th, 2026

The Boil Water Advisory issued on March 14th, 2026, for the Hemlock Valley Water System has been lifted effective immediately.

Multiple consecutive sets of drinking water samples have confirmed that the water quality meets all regulatory microbiological standards and is free of harmful bacteria, including Total Coliform and E. coli. The free chlorine residual has returned to consistent levels, and turbidity remains low.

Additional investigations will be conducted over the spring and summer to ensure an adequate supply of potable water during periods of high demand.

Residents can now resume normal water usage, including drinking, cooking, and brushing teeth with tap water without the need for boiling.

Hemlock Utility Services and Fraser Health Authority worked in close consultation to resolve this issue as quickly and safely as possible, and we appreciate the community’s patience and understanding during the advisory.

If you have any questions or concerns, please contact:

Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact:

Hemlock Utility Services Emergency Phone at 604-314-7852

Boil Water Advisory Update – Hemlock Valley

April 6th, 2026

Hemlock Utility Services continues to actively manage the current boil water advisory.

Additional measures have been implemented, including increased free chlorine residual monitoring throughout the distribution system and increased bacteriological sampling within the community.

Free chlorine residual levels have been increased since the pressure loss on March 14th and are consistently maintained within the system. Recent bacteriological sampling results have all returned negative, which is a positive indication.

We are working closely to ensure all regulatory requirements are met and will only lift the advisory once it is confirmed that it is safe to do so. We will be meeting with our Environmental Health Officer from Fraser Health Authority this week to discuss the advisory and next steps.

We understand the inconvenience this has caused and appreciate the community’s patience and cooperation.

Further updates will be provided as they become available. At this time, the Boil Water Advisory remains in place.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Hemlock Valley Water System

Date Issued: March 14^th, 2026

Reason For This Notice:

The water system is currently unsuccessful in maintaining adequate pressure during peak demand times due to the recent increase in population. As a result, there have been periodic losses of water pressure in the drinking water distribution lines yesterday and today. As well, low free Chlorine residuals have been found in our regular testing in the far ends of our distribution lines. Due to these factors, Hemlock Valley is now under a Boil Water Advisory for the foreseeable future.

What Should I Do?

• Do not drink the water without boiling first or otherwise treating the water.
• Boil water for 2 minutes. Let it cool before using.
• You can choose to use bottled water.
• Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
• Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

• Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
• Iodine/ Chlorine tablets: See manufacturers’ directions.
• Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority during this event.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling results come in showing no bacteria, when the demand on the system adequately lessens, and you no longer need to boil your water.

For AirBnB hosts and landlords, please inform current and incoming visitors of this notice. 

For more information or to be added to our email alert list, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852

Hemlock Valley Water System

Date Issued: February 14^th, 2026

Reason For This Notice:

Early in the morning of February 14, 2026, the distribution pumps at the water treatment plant shut down due to an alarm. The exact cause of the alarm is currently under investigation. As a result, there was a loss of water pressure and a disruption of water service throughout much of the community. Due to this loss of pressure and/or water, Hemlock Valley is now under a Boil Water Advisory.

What Should I Do?

• Do not drink the water without boiling first or otherwise treating the water.
• Boil water for 2 minutes. Let it cool before using.
• You can choose to use bottled water.
• Boiled or bottled water should be used for drinking, cooking, brushing teeth, washing food ready to eat & washing dishes.
• Store treated water in sanitary containers & keep refrigerated.

Other Methods of Treating Your Water:

• Chlorine: Unscented household bleach (5%), add 2 drops per liter, cover, and let stand for 30 minutes. If water is cloudy or colder then 10c add 4 drops per liter.
• Iodine/ Chlorine tablets: See manufacturers’ directions.
• Note: Brita Water Filters will NOT provide treatment for bacteria.

What Is Being Done?

We are working closely with Fraser Health Authority to investigate/ resolve the issue.

We are monitoring free chlorine residuals and turbidity in the water distribution lines, as well as taking microbiological samples.

We will inform you when re-sampling shows no bacteria, and you no longer need to boil your water.

For more information, please contact: Hemlock Utility Services at info@hemlockvalleyutilities.com

In case of emergencies, please contact: Hemlock Utility Services at 604-314-7852