Boil Water Advisory – November 15 2021 – Update

This has been lifted. December 9th 2021

 

Update: November 17 2021

We would like to let you know that the boil water advisory will be in effect for at least the next week. We will be updating this again by November 24 2021 unless we hear back sooner.

Sincerely,

Hemlock Utilities Team

 

Due to the heavy rains we are advising you at this time to boil your water before use.

We recommend boiling water for a minimum of one minute when used for:
• Drinking
• Cooking
• Brushing teeth
• Washing dishes
• Washing fruits and vegetables to be eaten raw

Hemlock Utilities Team

Emergency Water Outage

Please be advised – Hemlock Valley Utilities is currently responding to an interruption in service to Water.

Interruption in service is unplanned and a direct result of heavy rainfall throughout the week.

Water service will be intermittent throughout the day as crews continue to work in the treatment plant to ensure service is fully restored in a timely manner.

Updates will be posted on the website as they become available.

We thank you for your patience and understanding

HVU Team

Planned Water Outage

We are Planning a partial water shut off:

 

Date:                     Oct 6th,2021

Time:                     8am-4pm

Effected Areas: Sakwi Creek, Lower Edelwess, Downing RD, Mt Keenan, Klaudt RD, Laurel Place, Sub 6.

Reason:                For fire hydrant repair

 

Please check here for any updates to this interruption. We would like to thank you for your patience and understanding.

Hemlock Valley Utilities Team

 

 

Update: Water Disruption – September 16 2021 3:00pm

 

Update: 7:15pm -Water restored to all of Village.

 

Update: 3:42 pm – Subdivision 4 (Edelweiss below Larkspur) has been isolated. Last 4 homes on Sakwi above Mt. Downing are also affected. We are attempting to restore water to the rest of Village. The water system is just building up pressure but it does appear to be successful.

 

Please be aware that we are experiencing a emergency water outage due to a water main being struck. The whole village will be out of water until we can isolate the subdivisions. Right now there is no timeline on how long this will take. We will update the website as we know more.

 

So sorry about the inconvenience and thank you for your patience.

Hemlock Valley Utilities Team

Investigation into Safety and Reliability

Investigation Into Safety and Reliability – We want to hear from you!

The British Columbia Utilities Commission (BCUC) is conducting a hearing to fully assess the safety and reliability of Hemlock Utility Services Ltd.’s (Hemlock) electrical distribution system and system assets, as well as its customer service-related issues.

For more details, please read the following documents:

Investigation into Safety and Reliability – BCUC Order G-239-21 -2021-08-10-Public-Notice

Investigation into Safety and Reliability – BCUC Order G-239-21-A-3-G-239-21-Amended-Timetable

Emergency Water Interruption – July 28 2021 – Update

Update: 5:00pm

We are happy to inform you that the emergency repairs to the water lines have been completed earlier than we expected and that all services have been restored.

We would like to send a shout out to the Hemlock Valley Utilities Team for completing this repair in a tight time frame.

Once again, we sincerely thank you for your patience and understanding.

Kind Regards,

Hemlock Valley Utilities Team

UPDATE:

Due to the extensive ground work needed to find and fix the water line we will have to extend the repair time until 8:00pm.

We apologize for the delay in turning the water back on and thank you for your patience during this repair.

The Hemlock Utilities Team

 

The affected areas are the Lodge and Condos on Enzian Way.

Date: July 28th 2021

Time: 8am to 5pm

Reason: To repair a leak to a water line that has been found just below Scoops.

Thank you for your patience and sorry about any inconvenience.

Sincerely,

The Utilities Team

Water Interuption – July 19 & 21 2021

1. When: Monday, July 19th
Time: 8am to 11am
Reason for interruption: to assess repairs required to water line
Location: Eastside of Snowflake Crescent + Sakwi Creek Road from the intersection of Skyline Drive and up.
PLEASE NOTE – Monday’s outage is a temporary outage affecting properties with high pressure mains.

2. When: Wednesday, July 21st
Time: All day starting at 8am
Reason for interruption: to conduct repairs to water line
Location: Eastside of Snowflake Crescent + Sakwi Creek Road from the intersection of Skyline Drive and up.
PLEASE NOTE – The outage planned for Wednesday is scheduled to last all day and will affect properties with high pressure mains.
Wednesday’s outage may extend beyond regular business hours based on findings from Monday’s assessment, please prepare accordingly.
Updates to expected length of outage will be posted to our website Monday by 12pm, once assessment is complete.

Shelley Hughes
Hemlock Valley Utilities

Water Outage – Planned – June 23 2021

There will be a planned Water Outage for Sakwi Creek Road, above Larkspur and below Snowflake Crescent and a partial water outage for Snowflake Crescent. Snowflake Crescent homes with water pressure below 60psi will experience the outage. The water outage will start at 8am and end at 4pm June 23 2021. The majority of the village will not experience a loss of water.