interruptions

Planned Power Outages – September 18, 23 & 24, 2025

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Hemlock Valley Utilities will be performing essential infrastructure upgrades this month that require temporary power outages affecting the entire mountain community.

Please find the planned outage details below:

📅 Outage Schedule:

Thursday, September 18 from 8:00 AM to 5:00 PM
🔧 Reason: Transformer Replacement

Tuesday, September 23 from 8:00 AM to 5:00 PM
🔧 Reason: Power Pole Replacement

Wednesday, September 24 from 8:00 AM to 5:00 PM
🔧 Reason: Power Pole Replacement

These outages are necessary to improve the safety, reliability, and long-term performance of the electrical system throughout the Hemlock Valley area.

🔌 Please Prepare:

Shut off electric heaters, stoves, and major appliances before the outage begins.

Unplug sensitive electronics to avoid potential damage.

Ensure any electrically powered medical or access devices are supported by a backup power plan.

Landlords: Please ensure your tenants are informed ahead of these scheduled outages.

We appreciate your understanding and cooperation as we work to upgrade our systems and maintain service reliability.

Drinking Water Update – Test Results Clear

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Due to recent concerns brought forward by homeowners, a third-party testing facility conducted a series of tests on the drinking water conditions in the resort area.

We are pleased to confirm that all tests have come back clear—there are no issues with the condition of the drinking water.

The test results have also been reviewed by FVRD Health Inspectors, who are in agreement with the findings.

We appreciate the community’s diligence and will continue to prioritize transparency and water safety at Hemlock Valley.

Power Outage Update – BC Hydro Crews On Site

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Electricity Interruption Due to Tree on Power Lines

We would like to inform residents that there is currently a power outage in the area due to a tree that has come down across BC Hydro’s power lines.

BC Hydro crews are on site and working to safely restore electricity.

The current estimated time for power restoration is 4:00 PM today.

We will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding as the crew works to restore service safely and efficiently.

If you experience any issues once power is restored, please contact us directly.

Possible Water Interruption – Monday, June 23

Posted on by cfernandez

Notice: Water System Stress Test

Please be advised that on Monday, June 23, we will be conducting a stress test on the water system as part of our routine infrastructure monitoring and planning.

While we do not anticipate a full outage, there may be temporary fluctuations in water pressure or brief service interruptions during the test.

We recommend preparing in advance by minimizing water-dependent activities where possible and ensuring you have water stored for essential use.

We appreciate your understanding and cooperation as we continue to maintain and strengthen the reliability of our utility systems.

Further updates will be shared if necessary.

Restored-Internet Outage Update – Hemlock Valley

Posted on by cfernandez

–Update-Internet Service has been restored.–

We are currently experiencing an internet outage due to damage to a fiber optic cable located off-mountain. The issue has been identified, and specialized equipment is now onsite. Restoration crews are actively working to resolve the problem.

We understand how important connectivity is and appreciate your patience during this time. Updates will be posted here as more information becomes available.

Thank you for your understanding and continued support.

Water Service Restored – Temporary Cap in Place

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Water System Update

We’re pleased to inform you that the water line leak at the top of Sakwi Drive has now been successfully stopped.

As a precaution, the affected line has been temporarily capped off and will remain isolated until Monday. This allows us to continue monitoring the system and prepare for the next phase of repair work.

If you are still experiencing any water service issues, please don’t hesitate to contact us.

We appreciate your patience and cooperation during this time.

Water Line Damage – Top of Sakwi -May 9, 2025

Posted on by cfernandez

Urgent Water Service Update

Please be advised that a water line was accidentally struck at the top of Sakwi Drive. Our crew has been dispatched and is currently responding to the issue.

You may experience low water pressure or a temporary outage in the affected areas.

We are assessing the situation and will provide more information as it becomes available. Thank you for your patience and cooperation as we work to resolve this matter safely and efficiently.

Scheduled Water Interruption – May 7, 2025

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Notice of Water Service Disruption

Please be advised that a water main break has occurred at the top of Edelweiss Drive. Repair work is scheduled to take place on Wednesday, May 7, 2025.

Water service will be affected between 8:00 AM and 4:00 PM.

We recommend preparing in advance by storing enough water for your needs and avoiding water-dependent activities during this time. We apologize for the inconvenience and appreciate your understanding as our crew works to complete the repairs safely and efficiently.

Thank you for your cooperation.

Planned Power Outage Notification for April 9, 2025

Posted on by cfernandez

We would like to inform you about a scheduled power outage that will occur on Wednesday, April 9, 2025, from 10:00 AM to 05:00 PM. This interruption is necessary for essential maintenance work on our electrical systems, specifically for pole replacement at 20955 Hemlock Valley Rd, Mission.

Please prepare by turning off and unplugging sensitive electronics. If you depend on electric medical equipment, ensure you have a backup plan.

We apologize for any inconvenience this may cause and thank you for your patience and understanding. For continuous updates, please check our website or contact us at 1 800 BCHYDRO (1 800 224 9376).

Scheduled Power Outage on October 2, 2024, for Maintenance

Posted on by cfernandez

Important Service Update: Planned Power Outage

We will be performing essential maintenance on our electrical system, necessitating a temporary power outage in your area.

Details of the Outage:

Location: 20955 Hemlock Valley Rd, Mission
Date and Time: Wednesday, October 2, 2024, from 08:00 AM to 05:00 PM (estimated)
Purpose: Pole Replacement

Preparation Tips:

Please turn off and unplug sensitive electronic equipment.
If you rely on electrically powered medical equipment, ensure you have a backup power solution ready.
Landlords, it is important to inform your tenants about this upcoming outage.

We apologize for the inconvenience and appreciate your understanding and cooperation. For additional preparation tips, click here!

Thank you for your cooperation,

The Hemlock Valley Utilities Team