WATER ADVISORY – Sakwi Creek Road

Please be advised that the Hemlock Valley Utilities Team responded to Sakwi Creek Road for an emergency repair to a water main break. The repair required a brief interruption to service however water has since been restored. Residents living on Sakwi may notice a slight discoloration in their water, if so you should run your taps for up to 15 minutes until water begins to run clear again.

Again, the interruption in service affects properties on Sakwi Creek Road only.

We apologize for any inconvenience and thank you for your understanding.

Sincerely,

 

The Hemlock Valley Utilities Team

British Columbia Utilities Commission Order G-12-22

Investigation Into Safety and Reliability – Ammended Regulatory Timetable and Workshop Information, and Web-based Workshop Transcripts

As part of The British Columbia Utilities Commission’s (BCUC) investigation into the safety and reliability of Hemlock Utility Services Ltd.’s electrical distribution system and system assets, as well as its customer service-related issues, BCUC hosted a web-based workshop on Thursday, January 13, 2023.

For more details, please read the following documents:

A-7-G-12-22-Amended-Timetable

WEB-BASED WORKSHOP TRANSCRIPTS

Investigation Into Safety and Reliability

Investigation Into Safety and Reliability – Ammended Regulatory Timetable and Workshop Information

As part of The British Columbia Utilities Commission’s (BCUC) investigation into the safety and reliability of Hemlock Utility Services Ltd.’s electrical distribution system and system assets, as well as its customer service-related issues, BCUC will be hosting a web-based workshop on Thursday, January 13, 2023.

For more details, please read the following documents:

A-6-G-361-21-Timetable-Workshop-Information

PLANNED POWER OUTAGE NOTIFICATION

 

Please be advised, HVU has scheduled a planned power outage for October 4, 2021.

Time: 8:00am to 4:30pm

The power outage will affect the entire mountain including village, condos, and Sasquatch Mountain Resort. The planned interruption in service is part of ongoing improvements and upgrades to HVU infrastructure.

Thank you for your patience and understanding.

Sincerely,

The Hemlock Valley Utilities Team

UPDATED: Power Outage – July 1, 2021

11:15 am: Power has been fully restored.

9:45 am: Power has been restored to all areas of the mountain with the exception of the Condos on Enzian Way. Crews continue to work on-site to fully restore services by 11:45 am.

Please be advised that a full power shutdown may be required in order to resort power to the affected area.

8:45 am: Cause and location of the power outage have been confirmed. Crews are currently on-site at the Condos on Enzian Way, power is expected to be restored by 11:45am.

7:30 am: Hemlock Valley Utilities is responding to reports of a power outage. Additional crews have been dispatched to assist with the assessment.  More information will be provided and the expected time of restoration to power will be confirmed once crews have completed their assessment of affected areas.

We sincerely apologize for any inconvenience and will continue to provide updates as crews work on restoring services.

 

 

UPDATE: Power Outage – June 27, 2021

Update – 8:30pm – Power has been fully restored.

Update – 6:00pm – Power has been restored to the community effect 4:15pm, however Hemlock Valley Utilities continues to respond to a disruption in power causing intermittent service affecting Edelweiss Drive.

Please be advised that a full power shutdown may be required in order to resort power to the affected areas.

Update – 11:55 am – Hemlock Valley Utilities is responding to a power outage affecting some areas of the mountain. Additional crews and electricians are onsite assisting with assessment. The power outage is currently affecting our main lodge which is operating on generators, as well as a limited number of homes along Edelweiss Drive. Restoration to power will be confirmed once crews have completed their assessment.

Please be advised that a full power shutdown may be required in order to resort power to the affected areas.

8:30 am – Hemlock Valley Utilities is responding to a power outage affecting properties on Edelweiss Drive. Additional crews have been dispatched to assist with assessment and are expected to be on scene by 9:00 am. The power outage is currently affecting a limited number of homes along Edelweiss. Restoration to power TBC once crews have completed their assessment.