EMERGENCY WATER SHUT OFF – REPAIRS REQUIRED – Affecting Entire Village and Resort


Wednesday, August 31 – 2:00PM

Crews have reported that repairs to the water main will be complete by 3pm. Once repairs are complete, the system will need to be recharged and can take up to 3-4hrs before services are fully restored. The expected time for water services to be fully restored is between 6-7pm.

Wednesday, August 31 – 1:15PM

A water main has ruptured during the course of routine maintenance work causing interruption to services affecting the entire village and resort. Crews are onsite and working at restoring services.

Updates will be posted as soon as crews are able to provide more information.


POWER OUTAGE – Thursday, August 25, 2022

Hemlock Valley Utilities has been notified of a power outage affecting the entire village. The outage is a result of a downed tree West of Hwy 7 near Harrison Mills. BC Hydro is on-site and working to resolve the issue in a timely manner.

For updates on the outage and restoration of services, please go to:


Thank you for your patience,

Hemlock Valley Utilities Team

Power Outage – Scheduled Maintenance – September 6th, 2022 – 7:30am to 4pm

Hemlock Valley Utilities wishes to notify all property owners and residents of a planned power outage to conduct maintenance within the electricity infrastructure. The interruptions in service is scheduled for September 6, 2022 between the hours of 7:30am to 4pm. All properties on-mountain and around the resort will be affected by the interruption in service.

During this time, the Utilities team will be working with Platinum Electric to complete vault maintenance.

We would like to thank you for your patience and understanding as we continue to make improvements to infrastructure.


The Hemlock Valley Utilities Team

Water Interruption – SUB 4A ONLY – August 15th to 19th

Please be advised that there will be interruptions in service to Subdivision 4A affecting homes along Laurel Road and SMR Works Yard throughout the week of August 15th to 19th. Interruption in service will last all day on Monday August 15th, from 7am to 3pm, and will be intermittent between the hours of 7am to 3pm Tuesday, August 16 to Friday, August 19th. The interruption is required to upgrade hydrants in the area.

Thank you for your patience and understanding,

The Hemlock Utilities Team



Emergency water use restrictions are now in effect and apply to all users of the Hemlock Valley water system.

Until further notice, the following water uses are prohibited:

  1. Lawn watering or irrigation
  2. Filling of swimming pools and hot tubs
  3. Washing vehicles or building exteriors by pressure washer or hose.

There are many ways to conserve water:

  • Taking short showers and install water saver heads
  • Turn off tap when brushing teeth or shaving
  • Use a timer on taps. This will ensure taps are not left running accidentally
  • Only water when plants need moisture or stick to watering times early in the morning or later in the evening
  • Check your property for any leaks and dripping taps, and make sure all taps are properly turned off.

On behalf of the Hemlock Valley Utilities Team – Thank you for your patience and understanding.


Santitation Advisory – SUB 5 ONLY – Snowflake Place and Snowflake Cres

On Monday, July 25th and Tuesday, July 26th Hemlock Valley Utilities will be working on the Lift Station in Sub 5 servicing Snowflake Cres. and Snowflake Place.  During this time, we would like to request your assistance in reducing wastewater in properties along Snowflake Cres. and Snowflake Place.

Thank you for your continued patience and understanding.

The Hemlock Valley Utilities Team


British Columbia Utilities Commission Project No. 1599225 – Final Order with Reasons G-195-22

Hemlock Valley Electrical Services Limited – Investigation into the Safety and Reliability of Hemlock Utility Services

Project No. 1599225 – Final Order with Reasons G-195-22

On June 30, 2021, the British Columbia Utilities Commission (BCUC) initiated an Investigation into the Safety and
Reliability of Hemlock Utility Services Ltd.

Final Order can be reviewed in the following document: G-195-22-Hemlock-Safety-Reliability-Final-Reasons