Update: Water Disruption – September 16 2021 3:00pm


Update: 7:15pm -Water restored to all of Village.


Update: 3:42 pm – Subdivision 4 (Edelweiss below Larkspur) has been isolated. Last 4 homes on Sakwi above Mt. Downing are also affected. We are attempting to restore water to the rest of Village. The water system is just building up pressure but it does appear to be successful.


Please be aware that we are experiencing a emergency water outage due to a water main being struck. The whole village will be out of water until we can isolate the subdivisions. Right now there is no timeline on how long this will take. We will update the website as we know more.


So sorry about the inconvenience and thank you for your patience.

Hemlock Valley Utilities Team

Investigation into Safety and Reliability

Investigation Into Safety and Reliability – We want to hear from you!

The British Columbia Utilities Commission (BCUC) is conducting a hearing to fully assess the safety and reliability of Hemlock Utility Services Ltd.’s (Hemlock) electrical distribution system and system assets, as well as its customer service-related issues.

For more details, please read the following documents:

Investigation into Safety and Reliability – BCUC Order G-239-21 -2021-08-10-Public-Notice

Investigation into Safety and Reliability – BCUC Order G-239-21-A-3-G-239-21-Amended-Timetable

Emergency Water Interruption – July 28 2021 – Update

Update: 5:00pm

We are happy to inform you that the emergency repairs to the water lines have been completed earlier than we expected and that all services have been restored.

We would like to send a shout out to the Hemlock Valley Utilities Team for completing this repair in a tight time frame.

Once again, we sincerely thank you for your patience and understanding.

Kind Regards,

Hemlock Valley Utilities Team


Due to the extensive ground work needed to find and fix the water line we will have to extend the repair time until 8:00pm.

We apologize for the delay in turning the water back on and thank you for your patience during this repair.

The Hemlock Utilities Team


The affected areas are the Lodge and Condos on Enzian Way.

Date: July 28th 2021

Time: 8am to 5pm

Reason: To repair a leak to a water line that has been found just below Scoops.

Thank you for your patience and sorry about any inconvenience.


The Utilities Team

Water Interuption – July 19 & 21 2021

1. When: Monday, July 19th
Time: 8am to 11am
Reason for interruption: to assess repairs required to water line
Location: Eastside of Snowflake Crescent + Sakwi Creek Road from the intersection of Skyline Drive and up.
PLEASE NOTE – Monday’s outage is a temporary outage affecting properties with high pressure mains.

2. When: Wednesday, July 21st
Time: All day starting at 8am
Reason for interruption: to conduct repairs to water line
Location: Eastside of Snowflake Crescent + Sakwi Creek Road from the intersection of Skyline Drive and up.
PLEASE NOTE – The outage planned for Wednesday is scheduled to last all day and will affect properties with high pressure mains.
Wednesday’s outage may extend beyond regular business hours based on findings from Monday’s assessment, please prepare accordingly.
Updates to expected length of outage will be posted to our website Monday by 12pm, once assessment is complete.

Shelley Hughes
Hemlock Valley Utilities

Water Outage – Planned – June 23 2021

There will be a planned Water Outage for Sakwi Creek Road, above Larkspur and below Snowflake Crescent and a partial water outage for Snowflake Crescent. Snowflake Crescent homes with water pressure below 60psi will experience the outage. The water outage will start at 8am and end at 4pm June 23 2021. The majority of the village will not experience a loss of water.

Boil Water Notice Sept 24, 2020

Boil Water Notices have been placed on homes throughout the village. Please make sure that renters and guests to your cabins are aware of the boil water notice. Please post it in a visible area inside rental suites.


Warning: Boil or Otherwise Treat Your Water Before Using

Date Issued: Sept 24th – 2020

The Hemlock Valley Water System has had sufficient turbidity within the water system due to record setting heavy rain on Thursday morning. This precautionary notice will remain in place for the weekend until Hemlock Utility Services has received 2 consecutive safe samples. This will allow and remove any potentially harmful bacteria while the system can be flushed and settles over the next 5 days.


Do not Drink the water without Boiling First Or otherwise treating the water.
Boil water for 1 minute (rolling boil). Preferable use a Kettle so as to reduce the risk of burns. Let it COOL before using.
You can choose to use Bottled Water
Store treated water in sanitary containers & keep refrigerated


Note: Brita Water Filters will NOT provide treatment for microbes

What Happened? What is being done?
We are working with the Fraser Health Authority to investigate/resolve this issue. We are currently monitoring the system hourly and assessing the quality and levels.

We will inform you when the problem has been corrected and tests show no bacteria and you no longer need to boil your water.

For more information, please contact Jesse Crawford at jcrawford@sasquatchmountain.ca

If you have any further concerns or comments you can contact David Fowler, Health inspector Fraser Health david.fowler@fraserhealth.ca

This notice is being sent to you by Hemlock Valley Utilities.
Date distributed: Sept 24th – 2020